HOAG Hospital Automates Patient Check In With Galvanon’s Self-Service Technology

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Implementation of MediKiosk™ enables California hospital to streamline the patient registration process, reduce paperwork and improve patient care.

Hoag Hospital has a long-standing reputation for providing quality patient care

Galvanon, the patient experience company, today announced that Newport Beach, Calif.-based Hoag Memorial Hospital Presbyterian has implemented Galvanon’s MediKiosk™ at its new Sue and Bill Gross Women’s Pavilion to automate patient registration and create a paperless workflow for breast care and imaging center appointments. By using MediKiosk, Hoag Hospital has been able to speed the check-in process for 350 patients daily by reducing the number of paper forms that patients must complete by as much as 75 percent.

When patients arrive for an appointment at the facility, they can use the kiosks to review and update their latest demographic information, check-in for appointments and make co-payments. Staff greeters are available to assist the patient with check-in on an as-needed basis. Patients can also use MediKiosk to complete medical history forms. When used this way, Galvanon’s technology enables the use of adaptive screening, where users are asked to answer additional questions based on previous responses.

Since the initial implementation in October 2005, Hoag Hospital’s self-service approach has minimized patient wait times, eliminated the need for patients to fill out redundant forms, lessened congestion at the front desk and minimized paper storage costs. Additionally, staff members now spend less time managing paper, and have more time to devote to patient care. Workstations in locations around the Women’s Pavilion allow staff to track patient progress throughout the facility, helping to improve patient flow and create a more efficient care process. MediKiosk has also dramatically improved the quality of data collected at patient check-in.

“Hoag Hospital has a long-standing reputation for providing quality patient care,” said Raj Toleti, president of Galvanon. “By implementing cutting-edge technology like MediKiosk, Hoag will continue to build on its reputation for excellence and realize a wealth of benefits, from increased patient satisfaction to improved efficiency.”

About Galvanon, Inc.

Galvanon, a subsidiary of NCR, helps healthcare organizations enhance the patient experience at home, in the hospital and in the physician’s office through innovative solutions such as kiosks, Web self-service applications and technology that streamlines everyday patient interactions and improves patient flow through the healthcare process.

Press contact:

Cathi Hilpert

770-998-0500, ext. 223

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