The Language Access Network Launches 'LINGO TO GO'

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LINGO TO GO connects Physicians and Health Care Providers to limited English Proficient patients through phone and E-mail.

The Language Access Network (T-LAN) a pioneer in video language interpretation services for hospitals and health care systems, today announced the launch of LINGO TO GO, an in-bound and out-bound communication service for limited English proficient (LEP) patients and their health care providers. LINGO TO GO was developed in response to a need expressed by hospitals and clinics to better connect with their LEP patients. LINGO TO GO also provides a particularly effective means to communicate with the nation's 28 million deaf and hard of hearing people.

Using trained medical interpreters as operators, LINGO TO GO connects with LEP patients using phone and E-mail. Health care providers can contact the T-LAN language center through phone, E-mail, fax or instant message with a specific message to relay to a patient. An interpreter then relays the message to the patient in their natural language.

Appointment reminders and lab results are examples of services LINGO TO GO provides. Appointment reminders reduce the number of “no-shows” and lead to healthier patients, more productive staff, and increased revenues. LINGO TO GO can deliver lab test results by phone call to every patient -- no matter what language he or she speaks -- with a secure, HIPAA-compliant, personal phone call service. To ensure confidentiality, the system utilizes a patient-specific ID number, password, or PIN number. Other uses of the of the LINGO TO GO system include disease management, preventative health care, and inclusion of LEP patients in surveys.

The Language Access Network developed the Lingo Line to meet the needs of those with limited English proficiency who desire to contact their health care professional but are blocked by a language barrier. We provide dedicated voicemail boxes, one for each major language served, which allows patients to call and leave a message in their own language. The patient indicates which care provider he or she needs to contact; what they would like to accomplish; and how urgent their call is. An interpreter picks up the message and makes the connection between the patient and the appropriate personnel at your facility -- and delivers your staff’s response back to the patient. LINGO LINE provides message services 24 hours a day, 7 days a week, including holidays. The LINGO TO GO medical interpreters are trained professionals, and the service is HIPAA compliant.

About The Language Access Network

The Language Access Network, Inc. is a pioneer in video language interpretation services, which provides health care outlets and medical facilities with professionally trained interpreters that are available 24 hours a day, seven days a week through the company’s centralized video call center, translating more than 180 different languages through real-time, interactive video technology. The Language Access Network is the only company that offers this groundbreaking video language interpretation service, allowing health care providers and medical facilities to provide better, more efficient overall health care.

More information is available at http://www.language-access-network.com/index.aspx

Contact:

Amy Paul

Communications Manager

(614) 930-1060

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Edward Panos
LANGUAGE ACCESS NETWORK, INC.
614-930-1060
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