BNTouch Survey Shows Industry Enthusiastic About 2006

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Survey shows that the mortgage originator community is optimistic about 2006 despite higher rates and refinance slowdown. The survey also touches on mortgage originator's marketing focus and technology satisfaction.

BNTouch, Inc, a leading database management with automated marketing company focusing on mortgage origination industry recently ran a 10 question survey within the mortgage origination community. With over 50 respondents, 75% felt that 2006 will be a better year then 2005 and only 22% thought that it would be same or worse. 45% said that most of their business came from client referrals which indicates that originators are focused on quality of service they are providing. When asked where they were planning to spend majority of their marketing dollars, 32% said on direct mail, the next category was web site marketing with 16% of the survey takers. Over 44% said that their conversion ratios from leads to applications were over 50% but 21% said it was below 10% which shows the disparity between originators sales and marketing skills. Respondents saw technology as giving them an edge, however decisively said that web sites in particular are not being very effective.

“This survey told us a number of very important things…” said Dan Itkis, BNTouch CEO, “.. it told us that despite the rise in the interest rates, the industry is optimistic about this year; it told us that originators are finally achieving the ‘trusted advisor’ status with their clients; it also told us that originators see great value in database management technology.”

BNTouch is opening the detailed survey results to the respondents and media. You can request access to the complete report by sending an email to info @

About BNTouch.

BNTouch, Inc is an innovating software-as-a-service company dedicated to providing the best hosted solutions for the small-to-medium size business market. BNTouch’s flagship product, BNTouch Mortgage CRM providers Mortgage Originators with a unified system for managing their leads, clients and partners, marketing and sales automation as well as calendaring, email, and web site management. BNTouch is recognized in the mortgage industry for it’s ease-of-use and customer service. To learn more about BNTouch CRM, visit or call 1-800-509-1330.

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Mark Vukadinovich
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