Servion Global Solutions Acquires 5by5 Networks Inc.

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Expands its Customer Interaction Management practice with next-generation Contact Centre technologies

Servion Global Solutions, a specialist in the Customer Interaction Management industry today announced the acquisition of 5by5 Networks Inc., a privately held US-based technology company. Employees of 5by5 Networks Inc. will now become part of the Servion Global Solutions team.

California-based 5by5 Networks Inc. has developed next-generation Contact Centre technologies by harnessing the power of technologies like Internet Protocol (IP) & SIP for managing and routing telephone calls (PSTN and VoIP), e-mails, faxes, SMS and chat. The company till date has invested 21 M USD in Research & Development. Once incorporated into Servion’s core Contact Centre software suite, this innovative peer-to-peer technology will allow enterprises to seamlessly scale their Contact Centres to span multiple sites--even across the globe. Servion will also establish a new R&D centre and a business office in Milpitas, California.

“The acquisition of 5by5 Networks Inc. is in line with our endeavour to empower our customers with the latest technological advancements for Customer Interaction Management”, said Mr. K. Balakrishnan, Managing Director and Chief Executive Officer, Servion Global Solutions. “With 5by5 Networks’ sophisticated IP-enabled technology and Servion’s established suite of products and analytical expertise, we strengthen our ability to provide enhanced, cost-effective end-to-end Contact Centre solutions to our customers across geographies”, he added.

Servion has successfully helped corporates in diverse sectors such as banking and finance, government, healthcare, hospitality, insurance, manufacturing, outsourced Call Centres, retail, telecom, transportation and utility to acquire, serve and retain customers and in the process substantially grow their profits and market leadership. Servion’s clients include industry majors such as ABN Amro, Aviva, Bharti Group, Black & Decker, Citibank, Etisalat, GE, HDFC Bank, Hutch, ICICI, Pinpoint Marketing, Prudential, Samsung Electronics, Sears, SingTel, Shinsei Bank, Standard Chartered Bank, Toyota and Tata Teleservices, to name a few.

About Servion Global Solutions

Servion Global Solutions (Servion), a specialist in the Customer Interaction Management (CIM) solutions is a fast growing company with a global clientèle of more than 400 customers in 41 countries with over 1000 installations. Operating in a market that is estimated to grow to $2.6 billion by 2008 (Source: Datamonitor), Servion takes a consulting led approach to optimise Customer Interaction for its clients.

Servion provides end-to-end services, from application maintenance to consulting and research and development and offers solutions that encompass multi-media Contact Centres, computer telephony integration, self-service channels such as interactive voice response (IVR), speech recognition, outbound interactions in dialers, multi-media alert notifications, call back manager, workforce management software, process management solution, and CRM, amongst others.

About 5by5 Networks Inc.

Since 2002, 5by5 Networks Inc. has been developing products that converge legacy voice and data networks with existing and emerging devices. The expression “5 by 5” originated in the aviation and communications industry to describe quality voice communications. This moniker also defines the highly acclaimed !heyvoice IVR and iContact interactive website response system. These products enabled companies such as American Airlines, Combe and CSC streamline and improve their customer service centres. 5by5 Networks Inc. received $22.5 million venture capital funding from Athenian Venture Partners and GMG Capital Partners.


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Biswarup Banerjee
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