AdvanceWare Makes Personal Contact Paramount in New AdvanceCare Customer Service & Support Program
AdvanceWare Solutions Inc. is implementing a new ground breaking approach to software customer support. AdvanceCare bucks the trend towards web based, self service support programs favored by most companies and makes personal customer contact its cornerstone.
New York, NY (PRWEB) January 22, 2006 -- AdvanceWare Solutions Inc., announced the launch of its AdvanceCare customer service and support program today. AdvanceCare has been designed to address concerns of small and medium sized businesses when they are considering a software purchase.
“Its no secret that support is a key factor in choosing an application. With AdvanceCare we’re pushing out support to our customers and not just waiting for them to come to us” said Gary Durbach AdvanceWare’s CEO.
AdvanceCare bucks the trend towards web based, self service support programs favored by most companies and puts personal customer contact at its core. “We know from experience that putting a ‘live person’ into the service and support equation as early as possible makes for faster more efficient implementations and a more rapid ROI for our customers” said Anthony Lipschitz, EVP Business Development.
Integral to the AdvanceCare program is regular scheduled contact with new users of AdvancePro. Throughout their first year of use the AdvanceCare team will be making regularly scheduled calls to each one to uncover any gaps in their utilization of AdvancePro or difficulties they’ve had in adopting the software. AdvanceWare feels that this proactive approach will ensure that each customer realizes maximum value from AdvancePro and are exceeding their purchase objectives in the shortest possible time.
About AdvanceWare Solutions Inc.
The company was founded in 1997 with the goal developing an enterprise class inventory and order management system that could adopted and afforded by the small and medium sized business. In 2005 they released version 5.0 of AdvancePro whose performance and feature set truly rivaled that of systems costing tens of thousands of dollars more.
For more information on AdvanceWare and the AdvanceCare program go to: www.advanceware.net
To schedule an interview with AdvanceWare’s executive team please contact Tim Holmes.
Contact: Tim Holmes
Director, Marketing & Communications
Telephone: 416 361 6036 x 208
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