InterCall Climbs to Top Spot in the North American Conferencing Industry

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Chicago-based InterCall, a provider of audio, video and Web conferencing services, surpasses the telecom giants in market share. Thi is the first time a conferencing specialist has ever held the top spot.

For the first time in the history of the teleconferencing industry, the telecommunications giants have been overtaken by a specialized service provider. In its recent North American Collaboration Services Market 2005 report, Wainhouse Research ranks Chicago-based InterCall as the largest overall conferencing service provider in North America. The ranking is based on revenues from the combined sales of audio, Web and video conferencing services.

“The combined acquisitions of ECI, Sprint’s conferencing business and ConferenceCall.com, in addition to its relentless and aggressive pursuit of new customers, have propelled InterCall into a dominating position to win business on a worldwide basis in nearly every customer segment,“ said Marc Beattie, Conferencing Service Provider Practice Manager and Partner for Wainhouse Research. ”We view InterCall as one of the best managed conferencing service providers in the world.”

“Smart growth is an important part of InterCall’s success,” said Scott Etzler, president of InterCall. “InterCall has always been a conferencing specialist . . . it’s all we do and we do it well. We’re committed to developing and offering conferencing services that help companies and their employees be more productive. I think this ranking shows that this mission truly resonates with our customers.”

About InterCall

InterCall, a subsidiary of West Corporation (NASDAQ: WSTC), is the largest service provider in the world specializing in conference communications. Founded in 1991, InterCall helps people and companies be more productive by providing advanced audio, event, Web and video conferencing solutions that are easy-to-use and save them time and money. Along with a team of over 350 Meeting Consultants, the company employs more than 1,500 operators, customer service representatives, call supervisors, accounting, marketing and IT professionals. InterCall’s strong US presence, which includes four call centers and 26 sales offices, is bolstered by a global reach that extends to Canada, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, Hong Kong, Singapore, Japan and India.

About Wainhouse Research

Wainhouse Research is an independent market research firm that focuses on critical issues in collaboration and conferencing including audio, web, video and streaming media. The company monitors, measures and models the collaboration and conferencing industry and consults with end users on key implementation issues. Wainhouse Research publishes market reports, provides strategic advisory services and conducts industry conferences in North America and Europe.

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