Automated Phone Attendant System Adds Voice Recognition Call Forwarding to Standard Voice Mail
SpeechSwitch, Inc., a leader in the design, manufacture, and marketing of specialized telecommunication equipment, has developed the IVoice Speech Enabled Auto Attendant, an automated voice recognition phone attendant system that builds upon existing voice mail systems.
(PRWEB) January 26, 2006 -- SpeechSwitch, Inc. (OTCBB:SSWC), a leader in the design, manufacture, and marketing of specialized telecommunication equipment, has developed the IVoice Speech Enabled Auto Attendant, a powerful automated voice recognition phone attendant system that was designed to meet the needs of the largest corporations as well as small offices.
The automated phone attendant delivers fast, friendly service and makes it easy for clients and other employees to communicate effortlessly. The SpeechSwitch automated phone attendant engages callers in a natural language dialog and can transfer the caller to the desired extension at anytime using its customized dictionary of names and extension numbers. Callers can interrupt the friendly automated phone attendant at anytime by simply saying the name of the person or department they wish to speak to.
The SpeechSwitch automated phone attendant provides both a graphical user interface to add, delete, and edit names in the dictionary, as well as a voice configurable interface that prompts the caller to say their name and then spell their name--no computer knowledge is needed to add names to the dictionary. The voice interface also allows for adding common mispronunciations of names as well.
The SpeechSwitch automated phone attendant uses superior technology to make it one of the most accurate recognition systems available today. When a caller speaks the name or department they want to contact, the system translates the speech and compares the said name with the customized database. The voice recognition engine used by SpeechSwitch is so advanced that distinct accents within a language do not affect the performance of the system.
The Speech Enabled Auto Attendant offers many unique features including:
| | - Recognizes virtually any name or word in the English language.
- Allowing callers to interrupt the automated phone attendant at anytime
- Recognizing virtually any voice and accent
- Has a graphical user interface and easily configurable voice dictionary
- Operates on same network as existing voice mail system
- Provides access to employees out of the office or working from home with "locate" feature
- Eliminates the cost of a live receptionist or operator
- Decreases phone system anxiety and navigation time for callers
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The SpeechSwitch automated phone attendant can provide service at approximately ten percent of the cost of a customer service representative. To learn more about the Speech Switch automated phone attendant, visit www.SpeechSwitch.com or call 732-441-7700.
About SpeechSwitch, Inc.
SpeechSwitch, Inc. designs, manufactures, and markets innovative speech-enabled applications and computer telephony communications systems. Using the latest technology available in Speech Recognition, Text-to Speech, and Digital Connectivity, SpeechSwitch products are designed to be simple for the end user to maintain and provide a cohesive system to access messaging systems by providing a single, integrated solution capable of processing thousands of interactions per hour, including telephone calls, e-mails, and voice mail messages all through the use of a spoken voice.
Advertising and Marketing for Press Release by Xeal Inc
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