First Charter Bank Implements the Allegiance Employee Feedback System to Improve Workplace Culture and Employee Satisfaction

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Allegiance extends growth in the key financial services industry.

Allegiance, Inc., the premier provider of advanced web-based feedback solutions, today announced that First Charter Bank (NASDAQ: FCTR), a $4.2 billion financial services company based in North Carolina, has implemented Allegiance ActiveSurvey and EmployeePulse solutions to help capture employee feedback and improve employee retention and loyalty. The tools will provide First Charter’s executive management with critical real-time information about the internal health of their organization.

“Our teammates are clearly one of our most valuable assets. Understanding their needs and concerns will help us achieve our goal of being an employer of choice,” said Kevin Toomb, Executive Vice President and Marketing Director for First Charter.” We believe that people bank with people. The more satisfied our teammates become, the greater the likelihood that our customers will be satisfied, and that leads to improved financial performance for our company.”

EmployeePulse involves a Ph.D.-developed loyalty survey that accurately measures the stress and passion of employees at a given time. It is an effective gauge of attitudes and turnover risk during pivotal company actions such as management or policy changes.

“Clients find EmployeePulse particularly useful when used regularly throughout the year with a small segment of employees at a time,” stated Adam Edmunds, president and chief executive officer of Allegiance, Inc. ”The results are automatically categorized and distributed to the appropriate person who can then act immediately to address areas of concern. With EmployeePulse, First Charter management expects to gain unique insights into employee passions, frustrations and loyalty.”

ActiveSurvey is a powerful, yet simple to use Web-based survey solution that enables companies to conduct comprehensive data gathering and analysis in order to make quick, intelligent decisions regarding employee issues. With ActiveSurvey, First Charter can create simple or sophisticated surveys to be disseminated to its employees, view results in real-time, display results in easy-to-read charts and reports, and quickly share results among managers.

“Our solutions provide First Charter with the capability to drive the future culture, retention, and loyalty for the organization’s more than 1,000 employees,” added Edmunds. “Our continued growth within the financial community is a direct result of our ability to help organizations promote a customer-centric environment, build customer loyalty, retain profitable customers, and stay in touch with employee concerns and interests; all of which are critical to First Charter’s success.”

About First Charter Bank

First Charter Corporation is a regional financial services company with assets of $4.2 billion and is the holding company for First Charter Bank. First Charter operates 55 financial centers, four insurance offices and 137 ATMs located throughout North Carolina. First Charter also operates loan origination offices in Reston, VA and Asheville, NC. First Charter provides businesses and individuals with a broad range of financial services, including banking, financial planning, funds management, investments, insurance, mortgages and a full array of employee benefit programs. Additional information about First Charter may be found by visiting http://www.FirstCharter.com or by calling 1-800-601-8471. First Charter's common stock is traded under the symbol "FCTR" on the NASDAQ National Market.

About Allegiance, Inc.

Created in response to the growing legal, ethical, and competitive demands of the market, Allegiance has quickly become the premier industry provider of advanced web-based feedback solutions. The Active Listening System consists of a suite of six online tools that answer specific company needs. Used independently or together, Allegiance solutions are proven to help organizations build customer and employee loyalty, enhance financial performance, and establish an ethical culture. For more information, please visit http://www.allegiance.com.

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