CCC Technologies and The Joffrey Ballet "Leap" into the New Year

Share Article

The Joffrey Ballet chooses CCC to deploy new communications network.

CCC Technologies, Inc., “The Convergence Company” recently completed deployment of a new Avaya telephony network for The Joffrey Ballet in Chicago.

The Joffrey Ballet, a star in Chicago’s fine arts community looked to partner with a telephony network provider with a proven track record and established reputation in the industry, and found that partner in CCC Technologies.

“My chief concern in undertaking this project was to ensure we experienced as little down time as possible,” explains Joffrey Network Administrator, Mark Donatelli, “The scope of the project included upgrading our administrative offices’ phone system as well as our telemarketing team’s call center under the same system, while still maintaining two separate identities. Through effective planning, pre-migration training and high attention to details on the part of CCC, the cutover appeared seamless and our workflow was able to continue without interruption.”

A very critical aspect of this deployment was the timing. System implementation occurred during the wrap-up of the telemarketing season and just prior to the opening of The Nutcracker, which is one of the busiest times of the year.

Mr. Donatelli goes on to explain, “Many of the vendors I deal with have a good product, but fail miserably in customer support. In dealing with CCC Technologies, I had direct lines to my account representative, my project manager, and every one of my installation technicians. The turn-around time for questions was always excellent and the answers themselves were knowledgeable and direct. One of the install technicians even came in and stayed late on his wedding anniversary to go over the wiring and make sure there would be no surprises during the cutover. That degree of attention is a rarity. It is highly important to find partners that are not only technically capable, but that treat their customers as an asset independent of the dollar figure attached to them, and I found that partner with CCC Technologies.”

“Our team thrives on new and unique challenges,” said Jim Poull, CCC’s Executive Vice President and General Manager, “Once we had the opportunity to meet with Mark and learn of the challenges that The Joffey Ballet was facing, I knew immediately that our team was not only up to the challenge, but that we had occasion to build a partner for life. I know I speak for all of CCC Technologies when I say we look forward to nurturing this partnership for mutual success for many years to come.”

ABOUT CCC TECHNOLOGIES:

CCC Technologies is a national distributor of convergence and traditional telephony products, providing technology-based solutions to businesses, institutions and government agencies. Our creative responses to business challenges have made CCC one of the fastest-growing companies in the convergence marketplace.

CCC Technologies was founded in 1984 by a group of telecommunications professionals. From the beginning, CCC has embraced the "bleeding edge" of telephony technology, adopting the motto "the first one through the forest gets some scratches". CCC not only has the scratches but the certifications and customers to prove it.

As one of Avaya's largest Gold Certified Business Partners, CCC is certified in all of Avaya's offerings with a core focus in IP Telephony, Media Servers and Gateways, high-end applications, and network based solutions.

Emerging as "The Convergence Company", CCC continues to grow and has proven to be a leader and the "go-to" partner in the convergence marketplace and with IT professionals.

For more information about CCC Technologies please call 877-AVAYA-BP or visit http://www.ccctechnologies.com

ABOUT THE JOFFREY BALLET:

Celebrating its 50th Anniversary this season, The Joffrey Ballet, based in Chicago, is regarded as one of the world’s finest classical ballet companies. Joffrey dancers inspire audiences with their unbridled enthusiasm and joyful energy and The Joffrey’s repertoire does the same.

For more information about The Joffrey Ballet please call 312-739-0120 or visit http://www.joffrey.com.

# # #

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Kim Kiefer