New Study Shows Training Executives Strongly Believe Interpersonal Effectiveness Training (IET) Works

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Executives cite IET's impact on work relationships, conflict management, retention.

A research study released today reveals business trends in Interpersonal Effectiveness Training (IET). Interpersonal effectiveness is the ability to create productive interactions and maintain positive working relationships. The study of corporate trainings executive confirms their belief that IET is effective. Most researched companies integrate IET into a broader program such as leadership development and use Social Style, Myers-Briggs or DiSC as a tool for IET training.

Interpersonal Effectiveness Training has become an important way for organizations to improve productivity without increasing headcount. The TRACOM Group, original creators of SOCIAL STYLE(sm), commissioned independent research firm Leflein Associates Inc. to research IET best practices. This study looked at the value and impact of IET programs and how they are implemented inside corporations.

The study, conducted in the fall of 2005, surveyed training executives from 100 U.S. companies who had familiarity with IET. The participating companies were randomly selected from an independent list of training and HR executives, and only one person was interviewed from each company. The companies had an average of 50,000 employees and $8.7 billion in sales.

Key findings:

  • 73 percent of training professionals believe Interpersonal Effectiveness Training works.
  • More than 94 percent confirm the importance of interpersonal skills in building and maintaining co-worker relationships, communicating effectively, managing conflict and retaining valued employees.
  • 95 percent would rather have multi-rater feedback from others and a self-rating of a participant rather than a self-rating profile alone.
  • 84 percent of organizations integrate IET into broader programs, while 39 percent offer IET as a stand-alone class.
  • 86 percent use one of the top three IET instruments (Social Style, DiSC or Myers-Briggs).
  • Not all branded instruments are seen the same. Users of the Social Style instrument perceived it as 44 percent more effective than users DiSC-based products and 21 percent more effective than users of Myers-Briggs.

"Training executives recognize the impact that interpersonal skills have on productivity," said John Myers, president of TRACOM. "Whether they offer interpersonal effectiveness training as a stand-alone program or they use it as a foundation for a larger learning initiative, companies are increasingly committed to developing their people in this area."

For a full summary of the study, visit

The TRACOM Group helps individuals and organizations improve workplace performance by building interpersonal skills, improving teamwork, developing leaders and enhancing communications. TRACOM offers measurement-based learning models, courses, surveys, assessment tools and consulting services, which have been used successfully for nearly 50 years. Much of TRACOM's work is based on Social Style, a model for effective work and personal relationship created by industrial psychologist Dr. David W. Merrill and Roger H. Reid, M.A. TRACOM's Sales Effectiveness Division helps companies achieve sustainable double-digit revenue and profit growth. A division of Reed Business Information, TRACOM is based in Highlands Ranch, Colo., a suburb of Denver.

This press release was distributed through eMediawire by Human Resources Marketer (HR Marketer: on behalf of the company listed above.

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Mackenzie Bartels