Naplea, FL (PRWEB) February 6, 2006
TimeHighway.com today announced a new partnership with Edmunds.com to incorporate Edmunds.com information regarding Recalls and Manufacturer’s Recommended Service Intervals into its premier online real-time service appointment scheduling solution. When scheduling a service appointment online through a TimeHighway.com dealership website, this new feature will alert the customer, based on current mileage, as to the manufacturer’s recommended service and/or any current Recalls for their vehicle.
A recent NADA Survey found one of the most significant requests from customers’ is the ability to schedule service appointments online. “Many dealerships today do not offer the convenience of online service appointment scheduling to their customers but merely a request for appointment that has to be followed-up by phone. Convenience is vital to today’s car owner and any competitive dealership would be wise to supply a full service online experience. Not only does TimeHighway.com automate the entire process online, but our new partnership with Edmunds.com provides an even richer experience for the dealership customer, supplying vital information about their vehicle’s service,” Dillon said.
With TimeHighway.com each customer can access their service history which shows dates, times and services performed.
They also receive confirmation e-mails of their appointments; reminder e-mails to ensure they do not miss appointments; completion e-mails advising them the service on their vehicle is complete and a CSI email after the vehicle is picked up. Missed appointment e-mails are also sent, requesting they reschedule their appointment.
Continental Acura in Naperville, Illinois, recently went live with TimeHighway.com to help improve customer service; “The system is so much more convenient for our customers. If they call they are scheduled extremely quickly or they can do it online from the convenience of their home; even book a loaner car online. With our high volume of calls, this system is a must. TimeHighway.com also revamps and improves the system on a daily basis. Every dealer should consider this software program; it really is the wave of the future,” commented Darrin Kuster, Service Manager at Continental Acura.
TimeHighway.com will showcase the latest version of its online service appointment scheduling solution at the 2006 NADA Show, February 11-14, in Orlando, Florida, at Booth 1548. New features have been added to provide dealerships with superior control over how they schedule and dispatch their services. For more information visit http://www.timehighway.com or call Karen Dillon at 239-593-4620.
Long time veteran of the automotive industry, Karen Dillon, joined TimeHighway.com as President in November 2004 after helping to expand her previous company, LeaseLink into the largest provider of leasing data to the dealer and financial industry, with over 4,000 customers. Dillon and her partner sold the company to DealerTrack and she moved on to develop and expand TimeHighway.com.
In the past year, TimeHighway.com has concentrated on product and technology development and system scalability and has emerged as the premier, real-time, online service appointment scheduling tool for dealers.
TimeHighway.com replaces telephone-based scheduling with Internet technology that enhances the effectiveness and customer satisfaction of the dealership.
By scheduling appointments directly through the dealer website, customers make confirmed appointments instantly without call-backs.
TimeHighway.com puts the service department’s schedule on the dealership website, making it possible to schedule appointments 24 hours a day, 7 days a week, from anywhere. All appointments are scheduled on the website through TimeHighway.com - both by the dealership and customers.
When customers access the dealer website, they select their services, choose from the available time slots and make their appointment. It is simple, effective, and opens a whole new world for the dealership’s customer, creating an electronic “link” for communications never before possible.
For more information contact Karen Dillon at office: 239-593-4620 cell: 239-438-5359, visit the website at http://www.timehighway.com or drop by booth 1548 at the 2006 NADA Show, February 11-14 in Orlando, Florida.
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