Chicago, IL (PRWEB) February 5, 2006
Keno Kozie Associates, Ltd. (http://www.kenokozie.com) has announced that it has recently entered into an agreement with the law firm of Arnstein and Lehr LLP for the provision of Help Desk services. Keno Kozie will provide Call Center as well as on-site support services for over 300 end–users in Arnstein & Lehr’s Illinois and Florida offices.
Patricia Winter, Arnstein’s Director of Administration states, “In order to meet the needs of our diverse client base, Arnstein & Lehr LLP continues to upgrade our technology to make our attorneys and support staff more efficient, and in turn, better serve our clients. To effectively manage our technology, our Firm required a service partner that not only was technology savvy, but understood law firm culture and it’s specific technology environment. Equally important was the need for a partner who reflected our own values and approach to client service. We found these qualities in Keno Kozie with their Integration and Help Desk services. Their internal response rates, follow-up, and productivity have greatly reduced the time wasted on technology issues by our end users. As a result, we’re able to increase our productivity and focus on the business of law instead of losing hours addressing technology ‘hiccups’.”
Keno Kozie recently completed a firm-wide system upgrade for Arnstein and Lehr LLP; Help Desk services will assist the firm’s attorneys and support staff to maximize effectiveness and enhance integration of the new technologies throughout the firm.
Keno Kozie Associates has been providing System Integration, Consulting and Help Desk services for leading law firms and legal departments since 1988. They have partnerships with software and hardware providers such as Interwoven (iManage), Summation and Microsoft for support and enhancement of the legal market.
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