Sutherland Global Services Expands India Operations

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Sutherland to invest over Rs. 120 crores in Kerala; Plans to hire 3000 Professionals in Kochi in 3 years.

Having established a strong multinational presence with over 12,000 employees worldwide, New York headquartered Sutherland Global Services has announced plans to further expand its offshore operations in India, with its foray into Kerala. In India, Sutherland has a strong presence in Chennai and Mumbai.

Sutherland plans to set up a state-of-the-art service delivery center and training infrastructure on 25 acres of land located in Kochi and expects to hire 3,000 Professionals over the next 3 years in the first phase for its Kerala Operations. Sutherland’s BPO Facility in Kochi is expected to become operational in the 3rd quarter of 2006. As part of this expansion into Kerala, Sutherland will invest over Rs. 120 crores.

One of the largest independent BPO companies with 20 years of industry experience and over 8,000 employees in India alone, Sutherland manages global client relationships in 14 locations across America, Canada, India and the Philippines. As one of the only multi-national process management organizations with end-to end service offerings, Sutherland has solidified its leadership position in the rapidly changing BPO industry. Sutherland has won significant contracts with clients already experienced in the India market, making the company a partner of choice for Global Corporations.

Kerala marks Sutherland’s second new geographic expansion this year. In July 2005, the company successfully launched operations in the Philippines.

On its global expansion plans, Dilip Vellodi, Chairman and CEO, Sutherland Global Services said, “Process rigor and ability to scale are two of our clients’ key objectives, and we remain focused on meeting those needs. Part of that strategy includes ongoing growth of current geographies and expansion into new markets. In the past 12 months we have opened two new operations centers in India, along with centers in Canada and the Philippines.”

On the reasons for expanding into Kerala, Mr. Vellodi added “We are confident that the talent pool and robust infrastructure in Kerala will provide advantages of cost, scalability, and more importantly value across the spectrum of services we offer our clients. With our geographical reach, our ability to introduce new services and the capability to meet the changing and growing needs of our clients and their customers has increased our competitive edge in the market place.”

Sutherland manages a strong global client base, over 70% of which is listed among the Fortune 500. These clients include prominent names in the Banking and Financial Services, Retail, Information Technology and Communications industries. Sutherland’s service portfolio includes Process Consulting, Back Office Processing, Technology Support, Customer Care, and Account Management services that address the entire “customer management lifecycle.”

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Nicole Ladewig
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