Register Now for Customer Care Institute Annual Forum in March: 'Enhancing the Customer Experience'

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Most people in business are well aware that exceptional customer care can pump up profits. What they don’t always know is what the latest customer care strategies are – or how to successfully apply them to their businesses. The Customer Care Institute’s Annual Forum is an event for managers and business leaders who are ready to learn what’s happening on the cutting edge of the customer service industry, who would benefit from having their customer experience questions answered personally by experts in the field, and who would jump at the chance to participate in a unique benchmarking opportunity and to network with others in a relaxed, friendly environment.

Customer Care professionals are invited to learn how Customer Experience experts from diverse industries leverage Customer Care to maximize profits – and how they can successfully apply those same techniques in their own businesses – at the annual Forum, “The Art of Customer Care - Enhancing the Customer Experience.”

Hosted by the Customer Care Institute (CCI), an internationally renowned Customer Care resource organization, the Forum will take place March 5-9 at The Westin Buckhead in Atlanta, Georgia. Registrations are being accepted through CCI’s website, http://www.customercare.com, and by phone, (404) 352-9291.

Roger H. Nunley, Managing Director, describes this year’s even as an “eye-opener” for attendees. Participants will learn about emerging issues such as managing generation diversity in the workplace, and will have the unique opportunity to benchmark their Customer Care functions against the results of the highly-regarded 2006 Global Contact Center Benchmarking Report.

He says, “Thanks to the support of our Premier sponsor, KNOVA, Platinum sponsors LLE and Perseus, and Gold sponsors Astute Solutions, InfoCision, Parallax and Support Point, we’ve been able to further enhance our one-of-a-kind program.”

Nunley explains that the Forum is different from other Customer Care and customer service conferences because registration is intentionally limited, giving participants “up close and personal” face time with experts that isn’t feasible at larger events. “Our attendees have the opportunity to ask questions, express their concerns and receive the most current professional advice about their issues right in the moment.”

He adds, “There are no other organizations out there that offer this high level of quality programming on leading-edge issues. Participants will find out what’s working for other companies, and they’ll learn exactly how they can apply those same tools and techniques in their own companies.”

In addition to workshops on Coaching, Customer Care ROI and Email Quality Measurement, Forum participants will have the opportunity to achieve Customer Care Manager certification by participating in the Institute’s special two-day certification course, March 8-9.

For more information and to register, visit http://www.customercare.com or call 404-352-9291.

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Tracy Duncan-Fraker
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