Enpria Increases Consulting Revenue by 37 Percent in First Year of Implementing VCG's WebPAS

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Software solution reduces manual processing time by 90 percent.

2001 ushered in a new era of slashed revenues, collapsing margins and a hostile business climate that would forever change the recruiting and staffing industry. In three short years, nearly 70 percent of Enpria’s competitors would close their doors. Only those able to deliver “faster-better-cheaper-safer” would survive.

Enpria, http://www.enpria.com, needed to find powerful process leverage, and do so fast, or face competitive elimination. Large national firms leveraged process automation and promised unprecedented operational efficiency. The rise of the national job boards such as Monster and DICE promised to level talent access. Human resources and purchasing organizations compressed vendor margins thus eliminating traditional value-added consultative recruiting. Enpria needed new tools and business models to meet this challenge and stay in business.

Doug Mathias and Russell Ervin, the firm's founders, went back to the basics and re-engineered their entire business. Enpria delivers IT Professional Services, Staff Augmentation and Contingent/Retained Placement Services. While each is delivered with varying degrees of client participation and service levels, they share back office, recruiting and tracking functionality. Significant and immediate improvement could be achieved by leveraging technology to not merely automate the core tools, but increase the service offering richness without incurring additional manual costs.

In 2001, Enpria’s front office processes were largely manual and built around an ACT database repository. ACT did not provide the cohesive integration of processes needed to optimize the recruiting lifecycle. Further, its lack of real-time update capability caused recruiters and the sales staff to be out of synchronization thus raising a host of predictable problems around process, candidate and client ownership.

Mathias and Ervin both realized they needed a recruiting software solution tailored for and better supporting of the recruiting and sales lifecycle. Enpria selected VCG's WebPAS® Applicant Tracking System (ATS) after an in-depth, six-month process of researching recruiting software solutions. WebPAS was selected in part for its superior interface and its cost-effective ASP delivery model. Additionally, the business-based training and data migration services offered by VCG, http://www.vcgsoftware.com, reduced migration risk and simplified the process.

According to Ervin, “We could not have maintained our growth or hit revenue targets without changing how we did business. Thankfully, VCG had anticipated the need and had the tool we needed when we needed it.” Ervin adds “WebPAS is a trusted part of Enpria's infrastructure. It is highly valued and one of the core assets of our company."

The final key factor for both Mathias and Ervin's decision was the ability to form an enduring trust-based bond with the VCG delivery team. Both companies spoke the same language of excellent customer service and consistent delivery combined with proven track records of excellence in software design and operational support.

"As a result of VCG’s professionalism and migration know-how, the initial adoption of WebPAS was very well received. There was a lot of enthusiasm among our employees and new employees have no problem learning the software," says Ervin.

The benefits for their staff were impressive. Enpria increased consulting revenue by 37 percent in the first year they implemented WebPAS. Ervin notes that WebPAS provides a secure central repository of the data they need to drive their business. It mirrors the recruiting and sales processes and enables staff to attach a breadth of information to a candidate’s record making their staff’s searching capabilities 10 times faster and reduces manual processing by 90 percent. Additionally, WebPAS provides the basis for Enpria to ‘dashboard’ its business so they can benchmark key performance indicators.

"After three years and three major enhancement releases and more planned quarterly updates, VCG's consistency and sound design features have won our respect and praise," says Ervin. "They continue to deepen our trust. Enpria looks forward to partnering with VCG to continue to deploy new and exciting technologies driving digital convergence seen throughout the technology-based workspace."

With recruiting process success assured, Ervin is excited about the company's future. This year, Ervin and Mathias plan on expanding by segmenting and re-branding the company into three separate corporate identities that will focus on Staff Augmentation, Professional Services and Retained Search Services. Notes Ervin, “Even though each offering needs to be focused on various markets and delivered differently, VCG’s foresight and good design assures us that we can all use a common recruiting and sales tracking system.”

As Enpria continues to grow and diversify, VCG will be right there with them, a proven and trusted business partner.

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Ashley Jones
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