NuComm International Awarded Prestigious 'Contact Center Employer of Choice' Certification for Second Year in a Row
NuComm International, a leading provider of outsourced call centre services has achieved Standard and Gold level Contact Center Employer of Choice® certification in 5 of 9 North American sites. This is the second consecutive year NuComm has participated in the program and as a result of their focused attention to building great work environments, they have significantly increased their standing over the previous year's results. The CCEOC Certification program is the only one of it's kind that recognizes, develops and brands contact centers as great places to work.
St. Catharines, Ontario (PRWEB) February 17, 2006 -- NuComm International, a leading North American provider of outsourced call center services and one of Canada’s 50 Best Managed Companies™, is pleased to announce it has achieved the prestigious Contact Center Employer of Choice™ (CCEOC) certification award for 5 of its 9 North American sites. The other 4 sites are very close to achieving the designation.
This award reinforces NuComm’s commitment to building a company where people enjoy coming to work. The number of certified sites has increased from 3 to 5. “NuComm has worked hard over the past year to build and develop their people focused culture and the results speak for themselves. This is an outstanding accomplishment considering the amazing growth they have experienced in 2005. It’s truly a testimonial to the hard work, dedication and commitment to excellence exhibited by all executive, management, front line and support staff,” said CCEOC President Jeff Doran.
John Tivieri – President, NuComm International added: “We are a world class customer contact solutions provider. We maintain this leadership role in the market because we are always challenging ourselves to better. We treat our employees the same way we treat our customers – with respect, dignity and honesty. The Contact Center Employer of Choice® program embodies these values and helps us maintain our focus on being a technologically advanced, people focused outsourced service provider.”
NuComm participated in the CCEOC program to identify areas of opportunity to improve employee performance and satisfaction, and elevate the status of its operations. All sites have excelled in attracting the best job candidates, improving agent performance & retention, driving customer satisfaction, and developing effective coaching and communications between management and staff.
The CCEOC Award is the industry standard for recognizing people-centric contact centers. The Award enables call centers to enhance public perception, promote exceptional work environments, and attract, retain and engage high-performing, culturally-aligned employees.
About NuComm
NuComm International is a leader in North America’s contact centre industry. Offering innovative “customer care” solutions to businesses and organizations of all sizes, NuComm is among the few companies of its kind operating in an ISO 9001:2000 quality managed environment. Its many centres provide technical and service support, customer care and billing, data management and customer self-service programs to some of the best-known companies in the cable, telecommunications, automotive, financial services, retail, catalogue and media & entertainment sectors.
About CCEOC
The CCEOC Institute is comprised of an experienced team of contact center experts, academics and research analysts who oversee Contact Center Employer of Choice® Certification and Development program for regional, national and international contact centers. CCEOC experts also work with corporate clients to assess, develop and advance CCEOC status and provide innovative programs to help build high-morale, high-performance operations. For more information on the Contact Center Employer of Choice® certification program or to find out more about CCEOC Institute’s education and development services, please email info@ccemployerofchoice.com or call 416 886-7007.
Media Contact:
Clive Woodrow
Vice President, Client Services
NuComm International
(905) 323-3939, ext. 35067
or Mobile: (416) 566-0911
Jeff Doran
President
CCEOC Institute
(416) 886-7007
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