Mortgage Company Provides Instant Access to Loan Progress via New Client Login; Catering to Today’s Customers’ Busy Lifestyles

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New online tool allows customers to track the progress of their mortgage loan conveniently and securely.

In this age of instant access we have a world of information at our fingertips; it takes only seconds to locate a package being shipped across the country, check the balance in a bank account to the penny, and the status of an online purchase. AAXA Discount Mortgage, Inc., a Wilmington, NC mortgage broker serving customers in twenty-four states, is bringing this same instant access to the mortgage process with the launch of their Client Login feature on their website http://www.ForTheBestRate.com.

The Client Login allows customers with loans in process to logon to the secure website and track the progress of their loan. Key information is available, such as the date the appraisal was ordered and approved with the value of that appraisal, and the date the loan approval was issued by the lender. The information is available at all times, not just during business hours. The contact information for the AAXA personnel working on the loan are also displayed, making it easily accessible should the customer want to ask a question by phone or e-mail. A conversation log detailing correspondence for the life of the loan is also available.

“The internet provides convenience to today’s consumer,” said Philip Gaglia, IT Manager, AAXA Discount Mortgage, Inc. “Folks can shop our rates, learn more about our loan programs, and fill out a secure on-line application, in addition to tracking their loan progress, all from the comfort of their home, office, local coffee shop, etc.”

Understanding it is crucial that security is not sacrificed for convenience, AAXA Discount Mortgage, Inc. makes use of industry leading encryption software to protect client data. “We have enabled all this by making significant investments in our IT infrastructure,” said Gaglia. “Once transferred securely from our website to our data warehouse, users’ information is protected by a 3-DES encrypted firewall.”

AAXA’s Client Login is just one instance of the company’s commitment to using technology to increase the value and service level provided to customers. Other examples include the recent introduction of a Live Chat service on http://www.ForTheBestRate.com, sending custom mortgage loan applications within hours by e-mail as secure, password protected documents, and a loan origination software program that is tightly integrated into the online application, reducing redundancy and improving efficiency.

About AAXA Discount Mortgage, Inc.:

AAXA Discount Mortgage, Inc. is a mortgage broker based in Wilmington, NC, serving customers in twenty-four states. Founded in 2000, the growing company has closed more than $4 billion in residential mortgage loans. http://www.ForTheBestRate.com is the online presence for the company that focuses on applying technology and a streamlined process to the home loan industry.

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