BT Help Secure Customers Against Identity Theft

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It is increasingly important that customers are aware of the online security threats they may face and use the tools they are provided with to ensure they continue to have an enjoyable and safe internet experience. With our new security packages and services, we hope that customers can begin to feel safer and more confident when using their broadband connection

BT has launched two new services that provide practical online and offline support and advice for BT Broadband customers on preventing, detecting and resolving identity theft.    

BT Identity Support, which will now come as standard with BT Broadband options 2, 3 and 4, offers advice on how to reduce the chances of becoming a victim when online or offline, recognises the warning signs of identity theft and gets help and support from the BT Identity Advice Line . The professional advisors at the BT Identity Advice Line are also able to support victims of identity theft in resolving their case, including providing letter templates to help resolve issues with creditors.

The second new service is BT Identity Protection, one of the most comprehensive online insurance and advice packages available today. Customers choosing to take out the policy, which costs from £44.992, are covered for up to £50,000 for the cost of restoring their identity, and receive a personal caseworker, passport and driving license replacement cover. The service also provides credit monitoring so BT can let customers know if it believes someone is trying to steal their identity.

Meanwhile, BT has also launched BT Digital Vault, a secure online storage service for any content on a customer’s home computer. If a PC hard disk crashes – perhaps as a result of one of the 100,000 known computer viruses - or if a computer is stolen, Digital Vault ensures that important personal content is not lost – as BT will back-up the data for the customer5.

Gavin Patterson, Group Managing Director Consumer, BT, said: “Identity theft has become a very real threat to all internet users. One in four people in the UK has been a victim of it or knows someone who has3, and our research shows it’s currently costing the UK £1.7 billion each year4.

“It is increasingly important that customers are aware of the online security threats they may face and use the tools they are provided with to ensure they continue to have an enjoyable and safe internet experience. With our new security packages and services, we hope that customers can begin to feel safer and more confident when using their broadband connection,” Patterson concluded.

BT Broadband packages already include a range of security features, such as BT Yahoo! Mail Protection with Anti-Phishing to help protect against online fraud and ID theft, which is automatically updated as new threats emerge. And with BT Yahoo! parental controls, also standard with all BT Broadband packages, parents can have peace of mind that their children are safe as they surf the web.

Comparison with: Tiscali 1Mb Unlimited £14.99 a month, Wanadoo Standard £14.99 up to 1Mb, 2Gb usage, ntl 1Mb £7.99 for one month, then £17.99 with unlimited downloads.

For more information or to sign up for BT Broadband or the BT Identity packages go to http://www.bt.com/broadband/security or http://www.bt.com/btidentityprotection.

Inquiries about this news release should be made to the BT Group Newsroom on its 24-hour number: 020 7356 5369. From outside the UK dial + 44 20 7356 5369.

NOTES TO EDITORS

BT last week published a ten-point guide to help prevent internet users becoming victims of ID theft. The guide appears in an internet security report and can be found at: http://www.btplc.com/onlineidetheft/onlineidtheft.pdf.

For more information on BT Digital Vault visit http://www.btdigitalvault.bt.com

About BT

BT is one of the world’s leading providers of communications solutions and services operating in more than 160 Countries. Its principal activities include networked IT services, local, national and international telecommunications services, and higher-value broadband and internet products and services. BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale.

In the year ended 31 March 2005, BT Group’s revenue was £18,623 million with profit before taxation of £2,354 million.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.

For more information, visit http://www.bt.com/aboutbt

1 Calls are charged at up to 3p per minute on the BT network. Mobiles and other network costs may vary (open every day of the year, 8am-8pm)

2 BT Identity Protection is available at £44.99 a year, or £3.75 a month for the first 12 months only, when you purchase online. Afterwards, price is £59.99 a year.

5 The service costs £2.99 per month for 300MB, £4.99 per month for 600MB or £6.00 per month for 1Gb of storage

3 Which? Magazine, March 2005

4 Home Office Identity Fraud Steering Committee (IFSC)

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Alison Thorburn
BT
+44 7769930211
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