Offshore Call Center Specialists e-Services Group International Announces Partnership with Delta Air Lines

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Offshore call center outsourcing experts, e-Services Group International, announce a partnership with Delta Air Lines to commence a pilot program to outsource customer contact services, including reservations, for US customers to their facility in Jamaica.

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e-Services Group International today announced that it is beginning a pilot program with Delta Air Lines. e-Services Group International will provide Delta with customer contact services, including reservations for US based customers. Subject to a successful test period, the agreement has the potential for a larger partnership between the two companies. e-Services Group International will manage the work for Delta Air Lines from their existing facilities in Montego Bay, Jamaica.

“We are pleased to have Delta Air Lines join our other US clients who require their customer service representatives to have both superior English speaking communication skills and the ability to resolve complex customer issues” said Patrick Casserly, CEO of e-Services Group International

“We selected e-Services Group International based on their proven ability to deliver high quality customer service at a significant cost savings as well as their proximity to the U.S” said Steve Scheper, Vice President of Reservations for Delta Air Lines.

About Delta Air Lines

Delta Air Lines is the world’s second-largest airline in terms of passengers carried, offering daily flights to 503 destinations in 94 countries on Delta, Delta Shuttle, the Delta Connection carriers and its worldwide partners. In summer 2006, Delta will be the world's leading carrier across the Atlantic as it launches flights to 11 new European destinations from its Atlanta and New York-JFK hubs. Delta also is a major carrier to Mexico, South and Central America and the Caribbean, with more than 35 routes announced, added or applied to serve since Jan. 1, 2005. Delta's marketing alliances also allow customers to earn and redeem SkyMiles on more than 14,000 flights offered by SkyTeam and other partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. Customers can check in for flights, print boarding passes and check flight status at

About e-Services Group International

e-Services Group International LLC (e-SGI) is headquartered in Houston, Texas, with operations in the Caribbean. Providing customer solutions for over 12 years, e-Services Group International has evolved from a successful data entry operation to the largest English language near-shore call center and back-office processing solutions company. With operations in Houston, Jamaica and future plans for St. Lucia, e-Services Group International currently processes over 30,000,000 transactions annually for a growing list of major US and international clients. e-Services Group International’s clients rely on state-of-the-art contact centers to provide unrivalled quality, accuracy and reliability, at a substantial cost savings. For additional information, visit

Interview Contact: Patrick Casserly, e-Services Group

Telephone: 312.521.6700

e-Services Group International

16211 Park Ten Place

Houston, Texas 77084

281.579.4485 phone

281.579.4499 fax

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