Unity4 to Reap Benefits from Indosoft Asterisk-VoIP Contact Center Technology

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Technology Managers in Call Centers are realizing the capability of the Open Source Asterisk PBX and its ability to meet their complex demands. Asterisk provides a powerful set of functionality for both Outbound and Inbound Call Centers along with being a media server, a protocol gateway, and a conference bridge.

Technology Managers in Call Centers are realizing the capability of the Open Source Asterisk PBX and its ability to meet their complex demands. Asterisk provides a powerful set of functionality for both Outbound and Inbound Call Centers along with being a media server, a protocol gateway, and a conference bridge. According to Rajan Iyengar, President of Indosoft Inc., Asterisk PBX provides a seamless integration of TDM and VoIP. This has allowed Indosoft to setup remote and hosted Call Centers and reap the benefits and cost savings from the use of Asterisk over legacy systems. Indosoft Inc. was one of the earliest to migrate its call center applications from Legacy CTI to Asterisk PBX based on Digium hardware.

Unity4 will deploy Indosoft contact center technology in Sydney, Australia. The computer telephony backbone will be based on the Digium Asterisk PBX. Indosoft will supply the Dialer technology (http://predictivedialer.indosoft.com), integrate a soft-phone into the Unity4 Agent Desktop and co-develop a contact center specific ACD architecture and GUI interface for Asterisk. The Dialer will provide Predictive, Power and Agent Ready dialing. The IAX2 compatible soft-phone will come with a .NET and can be embedded in a browser. The Inbound ACD can handle complex requirements effortlessly. Dan Turner, Managing Director of Unity4, feels that this fully integrated solution will provide Unity4 with a high level of flexibility and control.

Unity4 (http://www.unity4.com) is a leading provider of call center services, with operations in every state and territory of Australia. With a group of great people working in an ideal environment they provide their clients with the happiest, most highly skilled, loyal and responsive workforce in the industry.

Indosoft Inc. (http://www.indosoft.ca), a Digium Asterisk Partner, is a leader in the application of Computer Telephony Interface (CTI) and Voice over IP (VoIP). Indosoft provides fully blended solutions for Contact Centers, Audio Conferencing systems, Real-time call blocking for Do Not Call list enforcement, Hosted PBX, Call Center Applications, Predictive Dialer, IVR and Voice Recording technology based on Asterisk PBX.

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Priya Srikanth
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