This is a logical progression for the ZaZaCHAT product line as we leverage our expertise in real-time communication and move toward a complete solution for our clients’ online communication needs.
Philadelphia, PA (PRWEB) March 6, 2006
Web Customer Service capability or Live Help Support via Chat is offered by several companies but ZaZa Software's ZaZaCHAT outranks them all by providing a web-based operator's control panel and a broad array of features. And of course, the fact that ZaZaCHAT is the first Live Chat software on the market that is offered free for web merchants.
Key features in ZaZaCHAT, the company’s principal live chat solution for Small and Med-Size Businesses include:
Support web site visitors via Real time Text Chat
Monitor website traffic in real time
Extensive visitors information including Geographical Location
No Software download or installation
Multiple Support operators
Off-line email messages
Extensive reports (Chat Transcripts, Web Traffic, Conversion %, etc.)
Manual or automatic chat invitations
Super easy in use.
10 Min integration
Administrator Chat Monitoring
ZaZaCHAT is offered completely free during the beta phase.
"Real-Time Site Monitoring we are particularly proud of", said Michael Candor, ZaZa Software CTO, " it identifies and tracks patterns and trends in visitor activity and search engine traffic. Detailed information on keyword and paid search results help companies refine online strategies and maximize the return on marketing and advertising investments."
ZaZaCHAT service enables online businesses to communicate securely with Internet users in real time, thereby enhancing the online experience. With real-time solutions consisting of chat, real-time marketing and selling tools, a self-service FAQ product and email management, ZaZaCHAT offers clients the opportunity to increase sales, lower customer service costs and increase responsiveness to customer needs.
"ZaZaCHAT allows clients to manage all online customer communications through a single, easy-to-use interface," said Jim Torrnos, Vice President of Marketing at ZaZa Software. "This is a logical progression for the ZaZaCHAT product line as we leverage our expertise in real-time communication and move toward a complete solution for our clients’ online communication needs."
ZaZaCHAT's real-time analytics engine detects customers in need of sales or service assistance, automatically routes them to the right communication channel at the right time, and thereby raises customer satisfaction levels and increases sales. All channels of the ZaZaCHAT platform are built on a rules- based architecture. This ensures that customers are guided to the most appropriate channel and most knowledgeable representative.
About ZaZa Software:
ZaZa Software is a professional Web site design and Internet consulting company based in Philadelphia area, PA. ZaZa Software is a full service firm: internet marketing, Web site design, ecommerce software solutions, custom software, Web site promotion, corporate identity/logo designs & flash design and web hosting. Strategic thinking, top designers, personal attention, competitive prices - discover the ZaZa Software difference.
# # #