ShoreGroup Launches Channel Programs for Systems Management & 'Day 2' Operational Support Services

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CaseSentry® Systems Management and ShorePatrol™ Operational Support Services provide channel with wealth of opportunities to prosper in managed services marketplace.

ShoreGroup, Inc., a leading converged network solutions and management provider, today announced the formation of a new channel program that for the first time makes its award-winning CaseSentry Systems Management solution and ShorePatrol Operational Support Service available through select channel partners. These solutions allow channel partners to grow and protect their valued client relationships through the delivery of the management and operational support services that organizations need during the critical operational phase of their converged communication and IT investment.

CaseSentry Systems Management channel opportunities abound at several levels. Partners may resell the CaseSentry service solution, offer an OEM management solution that raises their brand awareness and identity, deliver customized capabilities that are tailored to a specific business area or managed technology, or use CaseSentry as the platform to deploy profitable value-added remote operational support services for clients. CaseSentry includes a fully integrated suite of service management and systems management applications, providing the capabilities that organizations need to manage all of their vital IT resources and the efforts that go into supporting them.

ShoreGroup’s leading ShorePatrol Operational Support Service couples CaseSentry’s monitoring and management capabilities with remote management, problem resolution and optimization services delivered through ShoreGroup’s distinguished TAC organization. Channel partners can quickly enter into the operational services arena through resale of ShorePatrol, providing their clients with the complete service solutions they need to keep their Cisco® IP Communications, IP Contact Center and advanced converged networks running in top form. ShorePatrol interacts directly with the channel’s support strategy, personnel and local service components to form a cohesive high-value support offering.

“This is an incredible opportunity for medium to large channels to expand their service offerings quickly and provide lucrative management and operational services to their clients, without having to purchase or develop their own systems management and maintenance solutions,” stated Robert Bojanek, Executive Vice President of ShoreGroup, Inc. “We have several years of development investment in CaseSentry, as well as the expertise and experience to produce and deliver successful client-focused management solutions and programs. Whether it’s in the medium-business, enterprise or service-provider space, our approach has proven extremely effective. Our new program is fully leveraging our strength in these areas to help our channels prosper in this business and to support the next phase of ShoreGroup’s growth.”

In conjunction with this launch, ShoreGroup has appointed Robin K. Rednor to Director of Channel Sales. Rednor is the former Channel Sales Vice President of internet telephony and gateway development pioneer, NetSpeak Corporation. “We are not only supplying the management application and support services that the channel needs to generate recurring-revenue streams and differentiate themselves in the marketplace, we are providing the guidance and assistance that ensures that our channels are equipped to profitably participate in this growing marketplace to the greatest extent possible,” said Rednor. “Our innovative model also allows channel partners to initially enter into this business at the level that best fits their requirements and current abilities, with ShoreGroup services available to assist them as needed to complete their service offering.”

About ShoreGroup, Inc.

ShoreGroup is an employee owned converged solutions provider delivering management applications, operational maintenance services and infrastructure professional services. As a Cisco® Gold Certified Partner with IP Communications Specialization, and a Cisco IP Contact Center (IPCC) and ICM Advanced Technology Provider (ATP), ShoreGroup designs, deploys, maintains and develops leading management applications for high availability converged networks and customer contact centers. Technology expertise includes IP Telephony, VoIP, communications systems and applications, systems and network management, LAN/WAN, physical layer infrastructure and wireless. Founded in 1999 and having more than 300 global and national customers, ShoreGroup is based in New York City and Syracuse, NY.

Cisco and Cisco Systems are registered trademarks or trademarks of Cisco Systems, Inc. and/or affiliates in the U.S. and certain other countries. ShoreGroup and ShorePatrol are trademarks, and CaseSentry is a registered trademark of ShoreGroup, Inc. All other marks are property of their respective owners.

March 6, 2006

FOR: ShoreGroup, Inc. (


Glenn Yeeles

(212) 364-6800

Robin Rednor

(802) 236-3073

ShoreGroup, Inc.

The ShoreGroup Building

460 West 35th Street

New York, NY 10001

(212) 364-6800

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