Effective Complaint Management Conference: The GIO and Customer Expressions to Discuss Building Blocks for an Effective Complaint Management System

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Customer Expressions, the leader in web-based complaint handling software, announced today that it will join one of its clients, the General Insurance Ombudservice, in a presentation of the “Building Blocks for an Effective Complaint Management System” at the third annual Effective Complaint Management conference, to be held in Toronto, March 6-8, 2006.

Customer Expressions, the leader in web-based complaint management software, announced today that it will join one of its clients, the General Insurance Ombudservice, in a presentation regarding the “Building Blocks for an Effective Complaint Management System” at the third annual Effective Complaint Management conference, to be held in Toronto, March 6-8, 2006.

General Insurance OmbudService (GIO) assists in the resolution of conflicts between insurance customers and their insurance companies. When disputes arise, GIO’s neutral and professional mediators and experienced Consumer Service Officers help insurance companies and customers work toward a solution that is in the best interest of both parties in a fair, independent and impartial environment.

GIO works with companies offering home, automobile or business insurance.

The conference, which is being organized by Federated Press Inc., will provide attendees with innovative complaint management strategies along with challenges, successes, and lessons learned at organizations such as Bell Canada, VIA Rail and Microsoft.

“Complaint management is becoming more and more important as companies begin to realize the practical and strategic importance.” said Joe Gerard, VP Sales & Marketing, Customer Expressions. “Practically speaking, companies need to manage privacy and other complaints effectively in order to mitigate risk. The Internet and more recently Blogs have provided consumers with a new avenue to express and share dissatisfaction with a corporation. Instead of telling their circle of friends about a bad experience, customers can tell the world. Strategically, product improvement and customer retention have become the focus. Effective complaint management is a way to save customers from defection and to gather feedback that can help improve business processes or product offerings.”

Please click below to view conference agenda.

Effective Complaint Management Day 1

Effective Complaint Management Day 2

About Customer Expressions

Based in Ottawa, Canada, Customer Expressions is a leading provider of web-based case management solutions for regulators and enterprises focused on quality assurance and customer service. Customer Expressions has gained an international reputation for best-in-class software that enables managers to improve customer retention and profitability. The privately held firm provides i-Sight, an integrated solution for complaint management, investigation management, corrective and preventive action management (CAPA Management), and other business processes.

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Joe Gerard
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