The SCOOTER Store Complies with New Medicare Quality Standards Nearly a Year Early

Share Article

Leading provider of power wheelchairs and scooters beats its own target date by a month

The SCOOTER Store, the nation’s leading provider of power wheelchairs, scooters and other mobility devices, has implemented all of the measures required to comply with new quality standards proposed by the Centers for Medicare and Medicaid Services (CMS). The SCOOTER Store reached this important milestone nearly a year ahead of schedule. The standards were proposed by CMS last fall, with the expected adoption in 2007.

“Thanks to our longstanding commitment to maintaining the highest level of service in the industry, most of the required elements were already in place when the guidelines were announced,” said Mike Pfister, president of The SCOOTER Store. “At that time, we committed ourselves to being in full compliance by April 1, 2006. We are pleased we accomplished this a month ahead of schedule. As an industry leader, we are committed to working with government regulators to ensure the highest possible standards and service for our customers.”

The SCOOTER Store, accredited by the Accreditation Commission for Health Care, Inc. in 2003, has been a proponent of mandatory third party accreditation and is in the process of submitting its application for re-accreditation.

The proposed CMS requirements address two groups of standards: business quality mandates that apply to all Medicare providers and additional requirements that apply to a specific product or category. Business practices covered under the first category include a provider’s administration, financial management, human resource management, beneficiary services, performance management, equipment and safety, beneficiary rights and ethics, and information management.

Additionally, standards were developed specifically for providers of power wheelchairs that cover inspection and preparation, delivery and setup, training and operating instructions for beneficiaries and caregivers, and follow-up practices.

When the draft guidelines standards were released last year, The SCOOTER Store reviewed and gave its unqualified support to the new measures. Further, the company proposed additional safeguards to protect consumers and the Medicare system, including an additional requirement for third party accreditation to be implemented as soon as possible, rather than waiting until 2007.

“We look forward to working with CMS to reach our shared goal of increasing the quality of service provided to all beneficiaries, regardless of the provider,” Pfister said. “The SCOOTER Store is committed to working with everyone involved in the process -- regulators, elected officials, physicians, customers and their caregivers -- to ensure the best possible experience,” he said. “Because we speak with hundreds of beneficiaries every day, we believe we have a unique perspective on how to best serve their needs.”

About The SCOOTER Store

Since 1991, The SCOOTER Store has worked with over 90,000 physicians to help provide freedom and independence to more than 230,000 people with limited mobility. Headquartered in New Braunfels, Texas, The SCOOTER Store offers a full line of durable medical equipment, including power wheelchairs and scooters, and operates more than 70 retail locations and distribution centers and a network of service specialists coast-to-coast. For more information, visit The SCOOTER Store web site at


Share article on social media or email:

View article via:

Pdf Print

Contact Author

Dan Gibbens
Visit website