Harbor Research to Run Smart Services Forum at Hannover Fair

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Harbor Research announces new smart services forum covering the fast-developing M2M/Pervasive Internet sector to take place at Hannover Fair.

Harbor Research Inc., the world’s leading provider of strategic consulting and research services for the fast-developing M2M/Pervasive Internet sector, has announced its first Smart Services Forum for 2006, to be held at this year’s Hannover Fair in Germany on 27 April. Leading Industrial companies also taking part in this special one day conference include Mitsubishi Electric, Heidelberger Druckmaschinen (Heidelberg), Invensys, Air Products, ABB and Schmitz Cargobull -- Europe’s largest HGV trailer manufacturer.

Top experts from these companies will join with Harbor’s specialist team to outline what they have achieved within their companies and the enormous benefits already gained from device networking and remote smart services. Heidelberg in particular was recently awarded ‘IT Application of the Year 2005’ in Germany for its achievements in this area. This conference is also linked to a major theme of this year’s Fair, that of Wireless Automation.

The Hannover Fair is the world’s largest show dedicated to Industrial automation, process and control and drew nearly 250,000 visitors last year from a wide range of countries worldwide. Harbor’s Smart Services Forum (http://www.SmartServicesForum.com) at the Fair will be the first conference to focus exclusively on the smart service opportunities arising out of the M2M/Pervasive Internet market development.

The ability to monitor, repair and control equipment remotely over the Internet -- particularly using Wireless M2M technologies such as Wireless WAN (including GSM/GPRS/CDMA cellular mobile and satellite), Wireless LAN and Wireless PAN (including Bluetooth, ZigBee and RFID) -- has changed the concept of service for manufacturers in key industries around the world. By increasing customer satisfaction with faster turnaround times and enabling concrete savings on service costs, new technology has allowed implementers to introduce “smart services” and gain competitive edge over those still using traditional service methods.

These new services represent a multi-billion dollar opportunity. Market growth is also extremely strong. Harbor’s own research has documented organic growth rates in double digits for many companies that follow this path. The leaders are establishing the new performance benchmarks for their industries, deriving more than 50% of their revenue, and 60% of their margin contribution, from services as opposed to product sales. For most management teams in product-centric companies, numbers like these sound like nirvana.

Smart services are a wholly different animal than the service offerings of the past, and customers perceive them as having entirely new value. The Smart Services Forum is a conference format specifically designed to explore the key benefits for those who are thinking of adopting these methods in their own companies.

More details at: http://www.SmartServicesForum.com

About Harbor:

Harbor Research Inc., has more than twenty years of experience in providing strategic consulting and research services to high technology clients. Harbor’s business development work is organized around emergent and disruptive opportunities, with a unique focus on the impact of the Pervasive Internet -- the use of the Internet to accomplish global device networking that will revolutionize business by unleashing entirely new modes of system optimization, customer relationships, and service delivery.

Harbor Research’s clients are leaders in communications, computing, control, and content. Harbor Research has built extended relationships with larger multi-line companies including AT&T, ABB, Agilent, General Electric, Danaher, Eaton, Emerson, Hewlett-Packard, Hitachi, Honeywell, Hughes, IBM, Intel, Invensys, Lucent, Motorola, Rockwell, Siemens, and Texas Instruments, as well as with growth companies such as EMC, Cadence Design, Conexant and Qualcomm. Harbor has built relationships with a number of significant Pervasive Internet players, including Axeda, Digi, Ember, GridLogix, Lantronix, Questra, Wavecom, SensorLogic, Xsilogy, and Dust Networks, to name a few.

Contact Information:

Marc Kriessmann

Harbor Research, Inc.

415.615.9400 x23

415.615.0454 fax


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