eVergance Partners with The Winters Group to Bring Call Center Operational Perspectives and Outsourcing Strategy Design to Its Clients

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eVergance, a leading CRM and Web self-service strategy and implementation consulting firm, has expanded its capabilities via a new partnership with The Winters Group, a firm focused on contact channel management, operational assessments and outsourcing strategy.

eVergance, the leader in end-to-end consulting services for CRM optimization and Web self-service, today announced its partnership with The Winters Group, a consulting firm that helps companies transform under-performing contact centers into best-in-class customer service organizations. This partnership will allow eVergance to bring deep, executive-level call center operational perspectives to selected client engagements. The Winters Group compliments eVergance's existing service lines with unique, call center-specific offerings including revenue generation, outsourcing strategy design, contact channel management and due diligence.

"The Winters Group brings to the table nearly two decades of executive-level experience leading Fortune 500 contact center operations," said Steve Raye, Senior Vice President and co-founder of eVergance. "We feel this partnership will allow us to find additional untapped value hidden in our client’s call centers."

"The combination of eVergance's unmatched perspective on the tools, trends and technologies shaping next-generation support solutions, and The Winters Group's ability to help companies operationalize technology implementations will create best-in-class service offerings to our mutual clients," said Alan Winters, president of The Winters Group.

About eVergance

eVergance is a management consulting and systems integration firm offering end-to-end consulting services for CRM optimization and Web self-service. With extensive contact center, knowledge management and strategic planning experience, eVergance offers a practical, balanced approach that delivers exceptional results. Founded in 2002, eVergance has worked with over 75 clients in North America and Europe, including innovators and industry leaders such as American Express, AmSouth Bank, Ascension Health, Business Objects, Ford, H&R Block, Novell, Qwest, Sprint and Symantec.

About The Winters Group

The Winters Group is a customer care consulting firm focused on helping companies realize the hidden value in their contact center functions. Services offerings include identifying revenue generation opportunities, contact channel management, operational assessments and improvement strategies, technology management, outsourcing strategy development, and a rigorous due diligence process.

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Lynn Hohman