AtTask Provides UDP with a Single Solution for Project Management and Helpdesk Support

Share Article

UDP using AtTask’s enterprise project management solution to organize and manage product development and customer service teams.

AtTask, Inc., a leading provider of project management software, today announced that UDP, a leader in telecommunications billing, order management and customer service solutions, has implemented @task (http://www.attask.com) to increase efficiencies and collaboration among the company’s customer service, helpdesk and project development teams. @task, a Web-based enterprise project management solution, provides a single solution to help UDP centrally manage the efforts of multiple departments. UDP initially launched @task for 25 users and has since added additional helpdesk and project management licenses to support the entire company.

UDP selected @task because it is platform independent and can be hosted on in-house servers (http://www.attask.com/integration.html). Originally beta-tested on a MySQL server, @task now runs within UDP’s network on an Oracle platform. @task also includes an integrated helpdesk tool that provides UDP with a single repository to collect and manage customer questions and concerns. Prior to implementing @task, UDP used a combination of Microsoft Project, Excel and Word to track projects and helpdesk requests.

“We evaluated a number of project management software tools, but ultimately it was @task’s platform independence and self-hosting option that convinced us that it was the right solution for our organization,” said Kevin R. Rohrssen, director, Application Development for UDP. “The competing products we evaluated were locked into specific databases, and this solution gave us the freedom and security to use our own platform and host the solution on our own servers. We are now managing all project management functions and helpdesk issues through @task.”

@task allows businesses to easily gain a high-level view of project and costs, helping organizations to more effectively and efficiently distribute resources, manage workflow and monitor employee productivity (http://www.attask.com/tracking.html). Using @task, UDP will also be able to better gauge product development efforts, track customer requests, and develop a number of extensions to integrate applications and business processes. Currently, UDP has integrated @task with Microsoft CRM using an email interface to send helpdesk cases from CRM to @task.

Rohrssen added, “@task helps us to be more efficient with our time and resources, and has allowed us to combine multiple files, applications and tools into a single source and management process. We were also able to brand the solution using the integrated style sheets, and have just begun to tap into @task’s other tools, including project billing, resource management, and application and business process integration.”

“UDP was able to deploy @task within a couple of days of receiving the software, and has quickly configured the solution to meet the growing needs of the organization across several departments,” said Abe Knell, vice president of sales for AtTask. “As demonstrated by UDP, @task helps bring together independent business processes and teams, providing unprecedented access to critical information that will allow UDP to make informed business decisions, and respond quickly and appropriately to customer needs.”

About UDP

San Antonio-based UDP has been dedicated to the billing needs of the telecommunications world for more than 40 years. The ingenuity of its products - COMET, GALAXY, and METEOR allow UDP to offer comprehensive end-user billing, carrier access billing, and message processing services for numerous ILECs, CLECs, IXCs, Cable Companies, and Internet Service Providers throughout the United States. Within the industry, UDP has earned a reputation for excellence, particularly with the order management and customer care solutions that support its major billing platforms. For more information, please call 210.828.6171 or visit http://www.udp.com.

About AtTask, Inc.

AtTask is a leading provider of enterprise project management software. The company’s software, @task, lets businesses define initiatives and projects, automate processes, and distribute real-time data through a secure and easy-to-use online environment thereby maximizing management resources, facilitating team collaboration, and improving organizational efficiencies and individual accountability. @task accelerates workflow, decision-making, risk analysis, and contingency planning for a number of distinguished organizations, including Benjamin Moore, Cingular Wireless, Federated Department Stores, Fujitsu, Hawaiian Airlines, Hitachi, Lockheed Martin, Novell, Walt Disney Feature Animation, and Wizards of the Coast. Founded in 2001, AtTask, Inc. is a privately held corporation located in Orem, Utah. For more information about @task, visit http://www.attask.com.

# # #

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Kevin Wilson
Visit website