Farmers Branch, TX (PRWEB) March 31, 2006
With increased focus on the U.S., Pantech Wireless, Inc. plans to increase its handset sales by 20 percent this year. In order to support this increase in volume and its expanding U.S. operation a solid after sales support organization has to be established.
To support its U.S. operation Pantech Wireless, Inc. has appointed Returns Management and Reverse Logistics experts RMS Logistics as a level III Authorized Service Center. Under the ASC agreement RMS is authorized to perform in warranty and out of warranty repairs on all Pantech U.S. wireless handsets.
“In our experience strong warranty support can have a significant impact on handset sales,” said Conrad Melancon, RMS’ President. “When manufacturer support is strong after the sale carrier and consumer confidence remains high.”
RMS has operated its Texas repair facility since 2003 and in that time has consistently expanded it services and customer base. Pantech is added to a growing number of other certifications including Motorola, Nokia, Audiovox and Sony Ericsson.
“Equipment manufacturers, distributors and carriers are looking for partners capable of providing value-added services including repair and refurbishment, asset recovery and environmentally-proper disposition,” said Melancon. “Relationships with companies like Pantech demonstrate RMS’ commitment to strategically expand the breadth and depth of post-purchase solutions for manufacturers, e-tailers and distributors in the wireless, industry.”
About RMS Logistics:
RMS Logistics, is a leader in the reverse logistics, refurbishment, end-of-life disposition, fulfillment and asset recovery of wireless handsets. Located in the heart of the telecommunications corridor, RMS’ 66,000 sq. ft. facility in Farmers Branch, Texas is able to efficiently serve wireless manufacturers, carriers, service providers and distributors located throughout the Americas.