Pink Elephant Wins New Global Accreditation

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Pink Elephant becomes the 1st worldwide accredited provider of a new specialist ITIL® course for Service Desks.

Pink Elephant today announced it has become the first organisation to receive worldwide accreditation for a new integrated ITIL® certification course that will enable practitioners to effectively manage, organise and optimise the Support and Restore processes, and minimise the adverse effects of Incidents and Problems, within the Service Desk function.

Pink Elephant was the first in the industry to introduce specialised, role-based certification courses and its ITIL Practitioner: Service Desk, Incident and Problem Management course has been designed for process managers, coordinators and other specialists operating in the Service Desk function, as well as IT, Network and System Managers.

Awarded by EXIN, the Netherlands-based Examination Institute for Information Science, the accreditation is intended to guarantee and promote the quality of ITIL courses and the companies who deliver them. EXIN is one of two independent examination bodies responsible for managing ITIL accreditation.

"Pink Elephant has a long-standing relationship with EXIN and is already accredited to provide training for the full ITIL certification programme," confirms Alan McCarthy, director of Pink Elephant EMEA. "We're thrilled to add this new distinction to our growing list of 'firsts' as a global leader in IT management best practices."

Last year, EXIN designated Pink Elephant as the first globally accredited organisation to deliver ITIL Practitioner: Configuration, Change and Release Management. The primary goal of these new clustered course offerings is to enable IT professionals to gain a more in-depth view of how specific groups of highly inter-dependent processes should work together.

"This course is designed to demonstrate how the linkage of Incident and Problem management processes within the Service Desk function can help to deliver a stable IT environment," continues McCarthy. "It will support a highly proactive management approach to optimising processes."

McCarthy believes this new course once again demonstrates the pioneering approach to ITIL education that has become a Pink Elephant hallmark. The five-day certification course has a 65% bias on practical application—in addition to in-class curriculum instruction, the course also includes group exercises and presentations by attendees.

The UK 2006 public scheduled dates for the new ITIL Practitioner: Service Desk, Incident and Problem Management course are announced as follows:

·         8th to 12th May—Reading

·         10th to 14th July—Reading

·         25th to 29th September—Reading

·         13th to 17th November—Reading

Bookings and enquiries relating to the UK schedule should be addressed to info.emea(at) Full information on this course, and any other ITIL certification course, can be viewed at

About ITIL Practitioner: Service Desk, Incident and Problem Management

The course is appropriate for IT Managers, Supervisor, Team Leaders, Network Managers, Website Managers, Application Developers, System Managers and all Service Desk staff who already possess the Foundation Certificate in IT Service Management, attainable through Pink Elephant's ITIL IT Service Management Essentials Course.

About Pink Elephant

Pink Elephant is headquartered in Toronto, Ontario, Canada with operations worldwide and has three main regions; the Americas, Europe Middle East and Africa (with its head office in Reading) and Asia Pacific (with its head office in Sydney). Pink Elephant works with organisations to improve the quality of IT services through the application of established best practices, such as the Information Technology Infrastructure Library (ITIL). For more information, please visit

ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the US Patent and Trademark Office.

For further information, please contact:

Alan McCarthy, Director

Pink Elephant EMEA

Tel: +44 (0)1189 653415

Nicky Davis

EvokedSet (PR agency)

Tel: +44 (0)7747 017654


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