Overland Park, KS (PRWEB) April 7, 2006
eVergance, the leader in end-to-end consulting services for CRM optimization and Web self-service, will have a significant presence at the upcoming Service & Support Professionals Association (SSPA) Conference being held in San Diego from April 9-11, 2006.
As a conference sponsor, eVergance will be showcasing its consulting solutions to help organizations prepare for CRM v.2 (SM) during the Technology Services Expo in booth 302. In addition, Allen Bonde, Senior Vice President of Strategy & Marketing, will present an SSPA Training Day session on Self-Service, on Sunday, April 9, from 10:00am to 5:00pm, and the company will host its first "Late Night with eVergance" event on Monday, April 10 starting at 9:00pm.
Focused on best practices and real-world tips and techniques that will have an immediate, positive impact on service organizations, the SSPA Conference in San Diego will feature over 80 sessions and keynote presentations. For eVergance, the event brings together many of the firm's clients and partners including Autodesk, Knova, Jive Software, Novell, SaskTel, Symantec, Talisma and Wind River.
A highlight of the conference is the popular Training Day Sessions. In "Optimizing Customer and Technical Support with Self-Service Models," Allen Bonde will present the fourth in his series of highly-rated sessions on customer self-service, which will provide unique perspectives on self-service trends, organizational readiness, success factors and enabling technologies, as well as proven tips for creating a business case and driving user adoption.
"The SSPA Conference is really a key industry gathering, and an important event for eVergance," said Chad Wolf, President and co-founder of eVergance. "We are looking forward to contributing to the discussion of best practices via our Training Day, seeing many of our clients and partners, and sharing our emerging vision for CRM v.2 with conference attendees."
eVergance is a management consulting and systems integration firm offering end-to-end consulting services for CRM optimization and Web self-service. With extensive contact center, knowledge management and strategic planning experience, eVergance offers a practical, balanced approach that delivers exceptional results. Founded in 2002, eVergance has worked with over 75 clients in North America and Europe, including innovators and industry leaders such as American Express, AmSouth Bank, Ascension Health, Business Objects, Ford, H&R Block, Novell, Qwest, and Sprint.