Beverly Hills, CA (PRWEB) April 9, 2006
Displaying the IBUREAU.biz Membership Seal on a Web site shows visitors, clients, customers that a business maintains the highest level of professional, ethical and moral standards at all times. The Membership Seal also shows that a company is concerned about the service it provides and that it will try to improve Customer Service Satisfaction on an on-going basis.
Unlike other Bureaus, iBUREAU.biz does not keep a record of how many complaints have been filed against a company and keep adding them up, which, in our opinion, is not justified and can hurt a company's image unfairly. Instead, any complaints filed through iBUREAU.biz with a member company are handled by the iBUREAU.biz in with a reply e-mail. The letter also instructs the customer to send another E-mail with their opinion on how the member company can improve its services and customer satisfaction. iBUREAU.biz then forwards this letter to the member company so that it can improve customer relations.
First of all, no business likes getting complaints! But every business does. Usually, it is a matter of misunderstanding. The goal of iBUREAU.biz is to help member businesses communicate more efficiently with their customers who might be disatisified. Unlike other bureaus, members do not have to reply to any complaints. To the contrary, iBUREAU.biz does that for members and then forwards the letter from the customer with their opinions on how members can improve their business services.
In addition, they encourage consumers to send letters of appreciation for a job well done. These letters will be posted on the Member's Page. Any consumer that sends a letter of testimonial for positive experience with a member business will receive a Free Vacation Certificate as a special thanks. Businesses are allowed a maximum of 100 certificates sent to customers who are happy with their service.