Customer Expressions Launches i-Sight HC Patient Complaint Management Software for Hospitals

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Customer Expressions, the leader in case management solutions, announced today at the Society for Health Care Consumer Advocacy conference, the launch of its new i-Sight HC patient complaint management software for hospitals. The web based patient complaint management software enables hospitals to manage complaints and other feedback from patients, their families and hospital employees. Hospitals may also elect to configure i-Sight HC to manage safety incidents within the same application.

Customer Expressions, the leader in case management solutions, announced today at the Society for Health Care Consumer Advocacy conference, the launch of its new i-Sight HC patient complaint management software for hospitals.

i-Sight HC will provide hospitals with a cost effective and customizable alternative to the existing options. The web based patient complaint management software enables hospitals to manage complaints and other feedback from patients, their families and hospital employees. Hospitals may also elect to configure i-Sight HC to manage safety incidents within the same application.

i-Sight HC is a unique offering within this market.

•Customizable: optimize workflow

•Templates: uses template letters to increase efficiency

•No Up Front Investment: no software to buy, no budget required as fees are paid on month-to-month basis.

•Hosted Solution: no IT resources required

•Web-Based: share information among many locations

“This new division of Customer Expressions will focus entirely on the health care sector,” said Joe Gerard, VP Sales & Marketing, Customer Expressions. “Over the last year we have seen great interest in our solution from hospitals across the United States and Canada. We thought it was time to formally launch a product tailored to this market and their specific requirements.”

“Our experience in this market tells us that there is a great need for cost effective and customizable software to manage patient complaints. i-Sight HC has been implemented with great success in some of Americas leading hospitals and we think the time is right for expansion into this industry.”

For more information please visit http://www.i-sighthc.com.

About Customer Expressions

Based in Ottawa, Canada, Customer Expressions is a leading provider of web-based case management solutions for enterprises focused on quality assurance and customer service. Customer Expressions has gained an international reputation for best-in-class software that enables managers to improve customer retention and profitability. The privately held firm provides i-Sight, integrated case management software for complaint handling, corrective and preventive action management (CAPA Management), compliance monitoring, and other business processes that require case management.

For further information, please contact:

Joe Gerard, Vice-President, Sales & Marketing

800-465-6089

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