Evergreen Announces Latest ITIL Benchmark Study White Paper

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Company identifies common pitfalls and provides best practice recommendations.

While visibility with CIOs continues to rise, the alarming combination of a lack of effective planning, organizational resistance to change and the enterprise level of change required for success in ITIL is very troubling. A large number of initiatives will fail to yield any value, and insufficient planning will be the root cause for failure to establish senior management support and funding

Evergreen, a leading IT consulting firm, today announced the release of a white paper analyzing the results of their latest ITIL Maturity Survey. This white paper provides an analysis of the overall market trends shaping the future direction of ITIL based on the survey data and Evergreen’s experience consulting in large, complex organizations. The data also suggests key areas for improvement for ITIL practitioners and hidden opportunities that can be exploited to deliver business value and alignment.

The survey was conducted at the 10 International IT Service Management Conference hosted by Pink Elephant and was completed by IT managers, directors and executives from 108 companies. Respondents answered questions about current IT Infrastructure Library (ITIL) processes and best practices in use. The survey focused on the following:

  • Gauging the degree of commitment to and focus on enterprise ITIL—-based on timing, funding and key business drivers.
  • Analyzing barriers to effective ITIL adoption—the business challenges that hamper efforts to advance toward enterprise process execution.
  • Assessing current operational maturity levels—considering the nature of focus on ITIL maturity of processes, breadth of vision and technology directions.
  • Examining focus areas for 2006—primary ITIL directions for the year ahead.

Key highlights of the findings and analysis in the white paper include:

  • 54 percent have budgeted and approved ITIL projects within the next six months, with another 50 percent in the next six months.
  • An unprecedented 77 percent of respondents point to Service Quality as the top business driver of their ITIL efforts, with IT/Business Alignment a very strong second at 58 percent.
  • 72 percent claim the biggest barrier to ITIL adoption in their business is organizational resistance. At a very distant second, 34% are not sure where to start.
  • Effective planning was surprisingly low, with only 32 percent having a published ITIL strategy.
  • ITIL is quickly becoming visible at the enterprise IT level, with 36 percent of respondents working on re-engineering enterprise IT service delivery, and 29 percent planning to leverage all 10 ITIL discipline areas.
  • HP/Peregrine and BMC/Remedy are the leading choices for ITIL consolidation technology platforms, accounting for fully 60% of the market.
  • Most ITIL programs are living in a potentially dangerous vacuum. While 95% selected ITIL as a framework they are using to improve IT Operations, less than 20% even showed awareness of CobiT or CMMi.

“While visibility with CIOs continues to rise, the alarming combination of a lack of effective planning, organizational resistance to change and the enterprise level of change required for success in ITIL is very troubling. A large number of initiatives will fail to yield any value, and insufficient planning will be the root cause for failure to establish senior management support and funding,” said Don Casson, President and CEO of Evergreen.

To help companies overcome the common pitfalls highlighted by the analysis, Evergreen offers five guidelines for organizations pursuing ITIL initiatives:

1) Take time to include a view of all ITIL disciplines when defining a strategy

2) Make foundation training for all key constituents an early baseline requirement

3) Spend the time to create, document and promote an effective strategy based on business value

4) Focus on incident/problem management and enterprise change and configuration management effectiveness to prove value early and build a solid foundation for further ITIL development

To help ensure success, organizations should create and document their strategies, build a consensus plan supported by key constituents and take measured steps to provide value to the business. Those who create and execute a plan to lead their organizations, step-by-step, through the change brought about by a comprehensive ITIL initiative will significantly improve their odds of success.

The white paper is available for download at:

http://www.evergreensys.com/campaign/itil_benchmark_2006/pr/index.html

About Evergreen

Evergreen is a highly specialized technology consulting firm focused on helping complex global organizations simplify and optimize the way their IT organizations work. From strategic planning, to policy development, through execution, Evergreen makes sure that what gets planned, gets done.

Leaders in insurance, finance, healthcare and retail rely on Evergreen to address today’s major business challenges including: making ITIL and COBIT operable; understanding and organizing their IT assets for better planning and execution; developing automated, streamlined compliance processes and bringing them to life for maximum benefit; and managing complex enterprise change. Global 2000 organizations work with Evergreen for sound strategy, flawless execution and measurable results.

Contact:

Amy Mergler

Evergreen Systems

571-262-0977

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