Bellevue, WA (PRWEB) April 21, 2006
Talisma® Corporation (http://www.talisma.com), the leading provider of enterprise Customer Interaction Management (CIM) solutions, announced today it has attained 68 new customers and strong quarterly bookings growth in the fiscal quarter ending March 31, 2006. Talisma's record-setting results affirm its leadership of the CIM market and highlight the strong market demand for CIM solutions.
Among the companies to join Talisma’s rapidly growing and impressive customer list are Eli Lily Corporation, Toyota Motor Europe, Xerox Corporation, CTI Group, CNL Financial Group, Cystic Fibrosis Foundation, Plaxo, Abilene Christian University, Kansas State University, Isilon Systems, Global Investment Services, AAPT Australia, Defence Communication Services, Woosh Wireless New Zealand, Fire Mountain Gems, JM Mutual Fund and LCA Vision.
"Plaxo recently surpassed 10 million members and is continuing to grow at a brisk pace,” said Redgee Capili, director of services and support, Plaxo. “We needed a solution that was not only scalable, but could be easily adopted by our rapidly growing Customer Care group. Talisma’s customer interaction products more than met our expectations, with the end result of enabling us to provide more accurate and effective online service to our members.”
In the first quarter, Talisma expanded its value-added product offerings by leveraging innovative technologies from IBM Corporation for enhanced search, access, and retrieval of contact center information. Talisma also extended its global reach by signing agreements with new channel partners in Australia, Belgium, China, France, Israel, Germany and the United Kingdom.
The 2006 Talisma Customer Conference, held in March, garnered record-breaking attendance and featured dozens of customer presentations. Companies including AOL, Microsoft, Dell, Epson, eSignal, Pitney Bowes, and ShareBuilder detailed how they use the Talisma solution to increase customer satisfaction, drive revenue, and increase business efficiencies. Additionally, analysts from Forrester Research and eVergance gave keynote presentations and moderated panel discussions. Talisma also received industry accolades in the first quarter, capturing CRM Magazine’s 2006 Service Leader award for Web-support services and Call Center Magazine’s “Best of Call Center Demo & Conference Austin 2006” for Talisma Professional Edition, designed to meet the needs of small and mid-sized businesses.
"The dramatic growth across our strategic CIM business and on-going CRM vertical businesses, new key partnerships, and expanded sales geographies position Talisma for still greater success in 2006," said Dan Vetras, CEO, Talisma Corporation. "Our momentum just continues to intensify and Talisma is now being looked upon as the thought leader in our strategic markets.”
Talisma Corporation is a global provider of Customer Interaction Management solutions that enable businesses to deliver a truly exceptional customer experience. Talisma’s solutions integrate the power of email, phone, chat, VoIP, and Web self-service with a robust and mature customer interaction management Web services platform, comprehensive analytics, and a system-wide knowledgebase. Talisma's global customers include Aetna, AOL, Aviva, Bank of America, Canon, ChevronTexaco, Citibank, Coast Capital Savings, Daimler-Chrysler, Dell, DHL, Ford, HGTV, Intuit, University of Alabama, Microsoft, Pitney Bowes, Siemens, Sony, Sprint, and the US Department of State. For more information, visit http://www.talisma.com.
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