LiveTime Software Releases Service Manager 4.0 with Support for Five Core ITIL Processes

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Vendor neutral J2EE Service Management solution offers seamless migration into complete ITIL implementation.

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This is the first enterprise application in the industry that allows customers to migrate from a help desk or support system into a complete ITIL service management system by simply replacing the license key

LiveTime Software, a leading provider of J2EE-based Service Management software, today released LiveTime Service Manager 4.0. Supporting the five core ITIL processes, Incident, Problem, Configuration and Change Management, along with the service delivery process of Service Level Management, customers are assured greater efficiency and improved quality of service.

With an embedded Configuration Management Database (CMDB), LiveTime Service Manager has been designed from the ground up around ITIL process guidelines. The completely web-based, browser-neutral solution is available as an appliance or as software that can be installed on any platform and database. It provides an integrated knowledge base, management reporting and customer self-help portal. Active Directory/LDAP and asset management connectivity allow LiveTime Service Manager to fit seamlessly into any enterprise environment to deliver best practice customer service and support.

Based on a flexible licensing model, customers will be able to choose when their organization is ready for process change. LiveTime Service Manager unifies the five key processes in one application but allows organizations to choose a phased implementation. For example, an initial implementation of LiveTime Service Manager may include incident and service level management with some basic asset management. Then, when the client is ready they can fully configure the CMDB working with Change Management.

Ease of installation and migration was a priority in the development of LiveTime Service Manager. “This is the first enterprise application in the industry that allows customers to migrate from a help desk or support system into a complete ITIL service management system by simply replacing the license key,” said Dr George Vossos, CTO of LiveTime Software. “As database changes are required, an organization can seamlessly migrate to full ITIL functionality as their needs or budgets allow.”

LiveTime Service Manager will also integrate with third party Asset Management tools such as LANDesk, Novell ZENworks, Microsoft SMS, Centennial Discovery and LiveTime’s own Discovery software for automatic synchronization with LiveTime’s built-in CMDB. Organizations can define relationships and build a service catalog as required and benefit from a single repository of asset information for efficient incident management from the moment of installation.

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of J2EE-compliant, web-based service desk, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime’s vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit http://www.livetime.com.

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