US Mac Chooses LetsPowwow Collaboration Software for Highly Efficient Remote Tech Support for Mac Users

Yugma, Inc., a collaboration software developer of online meeting and online communication tools (http://www.letspowwow.com), today announced that US Mac, a leading Internet service provider specializing in providing hosting solutions, Internet access, and technical support for Macintosh users, is using LetsPowwow to deliver highly efficient remote tech support.

Minneapolis, Minn. (PRWEB) April 26, 2006 –- Yugma, Inc., a collaboration software developer of online meeting and online communication tools ( http://www.letspowwow.com ), today announced that US Mac, a leading Internet service provider specializing in providing hosting solutions, Internet access, and technical support for Macintosh users, is using LetsPowwow to deliver highly efficient remote tech support.

Part of US Mac’s tech support services includes spending time assisting their customers solve various technical issues, such as setting up a new e-mail accounts or troubleshooting a network connectivity problem. In the past, to solve these problems, it often required a service technician to visit the customer’s home or business, which could cost US Mac considerable time and travel expense. When US Mac first learned about the platform independent communication and desktop sharing capabilities of LetsPowwow collaboration software, they immediately saw the potential for using the LetsPowwow real-time online communication tool as a way to solve their customers’ problems remotely.

US Mac CEO Wayne Wenzlaff said, “LetsPowwow allows us to support any customer, whether they use a Mac or a Windows PC, and regardless of which web browser they prefer. Even if we've never spoken in person with a customer, with LetsPowwow, we can help them solve their problems within minutes. It has cut our need to do on-site support calls by one third.”

Wenzlaff continued, “Many times it saves me a trip to the customer. Very frequently, the problem is something that can be solved in five or ten minutes, if only we could be sitting at the customer's computer. LetsPowwow lets us do that in a virtual way.”

By using LetsPowwow’s shared desktop capability, US Mac’s tech support team can be assured they are seeing exactly what the customer is seeing, even though they’re not in the same room. The software’s built-in chat functionality also provides a convenient way for US Mac’s support team to freely communicate with its customers.

Furthermore, LetsPowwow allows a user to give control of their computer to another person participating in the same LetsPowwow session. This allows Us Mac’s tech support team to take direct control of a customer's computer and adjust any settings necessary to get the customer's Internet service working correctly. In many cases, this has proven to be a much simpler solution than trying to guide a customer step by step through a complex procedure over the phone.

LetsPowwow’s platform independent design is another key feature for US Mac. “While we are a Macintosh focused company,” continued Wenzlaff, “some of our customers are using Windows. Because LetsPowwow isn't tied to any operating system, we don't need to have a Windows PC on our end to help a customer solve a problem on their Windows PC. We just use LetsPowwow to connect their PC with our Mac – we can see everything the customer is seeing on their screen and help them fix their problem. Our customers are quite amazed by the software's capabilities.”

“I am very pleased to see US Mac is having great success in using our online meeting tool for remote tech support,” says Lingaraj Mishra, founder and chief executive of Yugma, which owns and operates LetsPowwow. “Remote tech support is the future and we’re thrilled to be part of it.”

About US Mac:
US Mac is a leading Internet service provider specializing in providing hosting solutions, Internet access, and technical support for Macintosh users. US Mac currently hosts over 400 Web domains. For more information, please visit www.usmac.net .

About Yugma, Inc.:
Yugma was founded in 2003 when the company founders realized that there was no single workplace collaboration tool that addressed the competing needs for universal participation and complete security. The founders channeled their decades of experience in high-level, strategic IT design, and implementation planning into a product that exceeds the needs of the most demanding environments. Designed for individuals and small businesses, LetsPowwow is a free online collaboration software tool for net meetings, distance learning, remote tech support, webinars, and online presentations between one and ten attendees. Let’sPowwow is owned and operated by Yugma, Inc. For more information, please visit www.letspowwow.com .

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