NORTHWIND Expands Client Support with Four-Diamond Service

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Maestro users receive online training and upgrades to boost productivity.

NORTHWIND, a provider of enterprise property management software and reservation solutions for hospitality, announced today it is broadening its commitment to client productivity by enhancing its support offering with Four-Diamond Service.

Maestro Four-Diamond Service is now an integral part of the standard support agreement for every NORTHWIND client. Four-Diamond Service includes the expansion of expert 24/7 system support and the following new initiatives:

•Free Web-based transition-assistance for newly trained staff for three months after Maestro is installed (scheduled regularly);

•Personalized online training classes, webinars and DVDs;

•Professional operations consulting services.

NORTHWIND’s president of US operations, Warren Dehan, said, “NORTHWIND is committed to its clients’ success. To put this commitment into action we are raising the support bar for hospitality technology vendors by offering a comprehensive new support package we call Four-Diamond Service. To keep every Maestro solution running perfectly and all property staff optimally trained we are now providing the most extensive personalized-support and online service package in the industry.”

Expert Personalized Maestro Support – NORTHWIND provides 7-day/24-hour support from its staff of hotel-trained Maestro professionals. NORTHWIND’s team is available by phone, fax and e-mail to ensure all Maestro applications operate perfectly. NORTHWIND’s Support Specialists respond to all support calls directly from their offices to ensure the most effective technical assistance is at your fingertips around the clock.

Free Web-based Transition Assistance for Newly Trained Users – NORTHWIND Four-Diamond Service for new properties joining the Maestro family includes three months of free scheduled monthly online system-transition training sessions to assist newly trained property staff in becoming more proficient with their Maestro system.

Online Training Classes – NORTHWIND provides free online training sessions with Maestro Training Webinars. Coming soon are downloadable pre-recorded training sessions that will allow properties to economically offer refresher training to staff members who would like a review of Maestro’s modules. Maestro users may register on NORTHWIND’s website to see a schedule of webinars or request their own customized webinar training session. NORTHWIND can also provide customized online training for incoming new staff members.

Customized Operations Consulting Services – As part of its Four-Diamond Service NORTHWIND is making available expert consulting services to assist hotel operators in learning how to use their Maestro solutions more effectively to generate higher revenue, boost staff productivity, and mine their systems for the data to make more informed business decisions.

Maestro Enterprise Suite

The Maestro Property Management Suite combines a full-function Front Office system in use by hotels from 3,500 to 25 rooms with a family of robust modules that includes Maestro GDS+ -- an online, real-time reservation engine with integrated Yield Management to maximize ADR for virtually all eReservation channels; Maestro Owner Management – fully integrated ownership accounting functionality for asset performance reporting; Maestro Sales & Catering -- manages group-convention sales and function rooms, whether at one property or a portfolio of hotels; ResEze Web Booking Engine - enables independent and multi-property hotels to take advantage of the growing online revenue opportunity by providing tools for guests to book their own reservations from an operator's Web site; Maestro Yield – a revenue manager that makes sophisticated strategies easy for multiple booking channels at one or more properties; Maestro Analytics -- a complete business intelligence software suite that lets end-users interactively analyze critical business information; Maestro CRM – gives managers the information to make the best business decisions for booking new business; Maestro Spa & Activities Management– enables resorts, hotels and clubs to schedule facilities and activities with real-time integration to all other modules. Also available is Maestro CRS, which supports a two-way interface to corporate sales offices and Maestro Multi-Property, and is used by many multi-property operating companies and corporate reservation facilities. The system supports a number of properties on a single server with a single database, or each property can rely on its own server with all files being replicated at the central corporate offices.


NORTHWIND, known in the hospitality industry for its service and state-of-the-art technology, is widely respected for providing hotels, private organizations, and corporate management companies with flexible software solutions.

Based in Markham, Ontario, Canada, with a network of dealers and offices worldwide, NORTHWIND is a leading supplier of software for all types of hospitality operations including hotels, resorts, timeshares, condominiums, seminaries, state parks, and clubs. Maestro applications are engineered for operators who need to manage their enterprise in a real time environment for the utmost operational control and profitability. Designed to maximize the

efficiency of any size single hotel or multi-property enterprise, NORTHWIND's Maestro solution offers the most productive working environment, which includes the following suite of products: PMS, Sales & Catering, Spa & Activities Management, Corporate Reservations Office, Multi-Property Management, Condo/Owner Management, Yield Management, POS & Online Table Res, GDS Connectivity and ResEze Internet Reservations. This comprehensive multi-platform (Windows 2000/XP, Unix/Linux, Terminal Server & Web Enabled) suite is recognized as the solution of choice for progressive and demanding organizations. NORTHWIND is a total solution provider that offers leading-edge technologies, and unparalleled training and support.

NORTHWIND will be exhibiting at HITEC 2006 June 19 – 22 in Minneapolis. Please visit us at booth #433 to receive a complete Maestro demonstration.


Audrey MacRae – Director, Sales & Marketing


60 Renfrew Drive, Suite #235

Markham, ON L3R 0E1

Phone: (905) 940-1923 ext - 246

1-888-NORTH88 (667-8488)

Fax: (905) 940-1925

Media Contact

Julie Squires

Softscribe Inc.

Phone: 404-256-5512


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