The Maytag Store Selects Hosted Document Management Solution from WorldView LTD

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Nine Phoenix area Maytag Stores to leverage enterprise content management technology to improve business processes.

The largest privately owned Maytag Store retail chain, located in the Phoenix, Arizona, area will soon be storing all of its documentation electronically with WorldView LTD.

The Maytag Store, known for its popular “try-it-first” format, which allows customers to come in and bake a fresh batch of cookies before making purchasing decisions on appliances, applied this same standard for choosing its document management solution.

Document management solution provider, WorldView, offered Maytag managers this same “try-it-first” opportunity with a hands-on demonstration at another WorldView client’s office based in Phoenix.

“Maytag managers were able to see first hand what WorldView’s document management solution could do for their organization,” said Mike Evans, WorldView Sales and Marketing Manager. “They were very knowledgeable and knew exactly what they wanted out of a document management service provider. After showing them our solution, they witnessed how easily their documents could be managed and how much more productive they could be with the WorldView solution.”

Because Maytag deals with an extensive amount of paperwork, including accounts receivable invoices, delivery tickets, and MAS 90 Payroll reports, they were experiencing an overload of unstructured, inaccessible documents and data. “We have an excessive amount of paperwork and clutter,” said John Griffin, Maytag IT Assistant Manager.

“We were looking for a better way to access our data, to cross reference, index, and verify our documents. WorldView’s hosted document management solution blew the other enterprise content management competition out of the water,” said Kevin Allen, Maytag Comptroller.

WorldView’s customized solution for Maytag, which includes COLDView, ImageView, and Exception Reports will enable Maytag to securely store, index, cross reference, and retrieve its documents. Moreover, Maytag will now be able to automatically verify all of its signed delivery tickets that are scanned and archived into its system, ensuring company safeguards like proof of delivery.

“WorldView’s ease of usage, software functionality, and exception reporting capabilities really set them apart from their competitors,” said Allen. “With our current paper-based system, it can take up to two days to locate what we need. We are especially looking forward to using WorldView’s advanced Exception Reports.”

Maytag will begin scanning at its corporate location and will bring on its additional eight retail stores and two warehouses shortly after. Additionally, understanding the value of a scalable, hosted solution, Maytag anticipates future implementation of some of WorldView’s more robust enterprise content management solutions such as WorkFlow, E-Forms, and DocPop to further enhance functionality out if its existing ERP system.

“The Maytag Store is another great example of the many solutions available with WorldView. We are experts at identifying individual business processes and applying tailor-made technologies to solve them. Not only will WorldView’s solution save Maytag time and money, it will also increase their level of customer service,” said Evans.

"We are excited to let the system automatically index and verify our data and do its job,” said Griffin. “After all, isn’t that why we have computer systems?”


WorldView LTD is an Internet based document management service provider offering secure, hosted and in-house enterprise solutions that enable organizations to store, manage and share vital information between employees, vendors, partners and customers. Each month, over a million documents are stored by more than 1000 business professionals across North America, using WorldView's document management service. For more information, visit .


The Maytag Store is a National retail chain, which offers a full line of appliances, with in a welcoming shopping environment. Experience softly-colored walls, wide aisles, educated appliance experts, and the ability to try the appliances before you buy them. For more information, visit .

Contact Jay Buroker, Marketing Manger

(402) 330-0210;


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