On-Line Chat Capability Leverages WIMCO’s Villa Vacation Specialists, Expands Company’s Quality Service Tradition

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Service, service service, from the onset of making the reservation to the villa experience itself. Villa company makes real-time chats available on its website.

Clients of an international luxury villa rental company can now chat on line in real time with destination specialists while making plans to book a villa vacation.

Wimco recently added a live online chat service to its award-winning web site, making renting a villa faster and easier than ever before. The live chat service allows a client to open up a dialog box online and ask a reservation specialist questions about a destination or a villa in real time, without having to pick up the phone. The specialists can facilitate the head-to-head evaluation of a number of different villas and destinations because the live chat service lets the specialists see what web site page the client is on.

“Experiencing concierge-style treatment while reserving a villa is a key element in selecting the home-away-from-home that will ultimately fit a client like a glove,” says Stiles Bennet, Director of Marketing for Wimco, the leading luxury villa vacation specialist based in Newport, RI. In today’s world, the internet is as important as the telephone when it comes to evaluating and renting a private villa in a foreign country,

“High-end travelers don't want to fuss; they want their questions answered quickly by someone knowledgeable. Our agents have visited most of the properties or stayed at them; they are constantly re-inspecting villas and have 20+ years of history with specific homes and locations, so they can make educated and caring recommendations,” says Bennet. “The chat service gives website visitors immediate access to this deep wealth of knowledge and expert assistance.”

“Giving customers the information they want, when they want it, how they want it, be it on the web site, in a chat session, via email or on the phone, is our number one priority,” says Bennet. “We continue to be on the cutting edge in the luxury villa rental industry when it comes to combining the best of the Web with the best in customer service.

Wimco chose Velaro as the provider of the live chat service.

“Velaro’s service is designed to support large organizations that require enterprise class live help and real-time visitor monitoring solutions,” says Arjun Agarwal, Owner and Editor of LiveChatDir.com. "Velaro has rock-solid features built using XML RPC technology which make it one of the fastest and most stable live help solutions available.”

Bennet adds, "After evaluating a number of live help vendors, we chose Velaro for their ability to meet the specific needs of our growing online client base.” Bennet says the live chat service is staffed during regular office hours daily except Sunday.


Wimco is the leading marketer of luxury villa vacations and boutique hotels. For over 23 years, the company has been sending clients to its extensive portfolio of select private luxury villas and hotels in the Caribbean and Europe. Fortune Magazine recently rated Wimco amongst the top five villa specialists in the world because of its strict selection standards for high-quality properties, the largest exclusive portfolio of properties in the Caribbean and Europe and its award-winning client service. Forbes Magazine recently named Wimco’s online villa rental service “Best of the Web.”

About Velaro

Velaro, Inc. provides live help, visitor monitoring, and customer service solutions that bring consumers and businesses closer together. Their service is highly configurable, reliable, and proven to deliver results. This has made Velaro the solution of choice for hundreds of leading companies in a variety of vertical industries.

Preview Wimco’s exclusive villa portfolio at http://www.wimco.com. or call toll-free 1-800-932-3222.


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Sara Widness