Racine, WI (PRWEB) May 3, 2006
Home Fixtures (http://www.homefixturesllc.com) announced that Michael Fox will take the reigns as COO and will drive the growth strategy and marketing initiatives for all of the Home Fixtures’ e-commerce divisions. As COO, Fox will be in charge of overseeing operations, finance, customer service, and HR functions.
Mr. Fox brings over 10 years of retail, financial, and management experience to Home Fixtures. Prior to joining Home Fixtures, Michael was a Retail Development Director for several years with a national retail developer Continental Properties, Inc. building stores for retail giants such as LOWES, Target, KOHLS, Wal-Mart, Circuit City, Bed Bath & Beyond, Michaels, Pier 1 Imports, and Cost Plus. Fox holds a University of Wisconsin B.B.A. degree in Finance.
As COO, Fox will be in charge of overseeing operations, finance, customer service, and HR functions. He will take the reigns of driving the growth strategy and marketing initiatives for all of the Home Fixtures’ e-commerce divisions. Fox’s equity stake in the company will also help give Home Fixtures the extra fuel it needs to grow.
“The company is extremely well positioned to grow beyond the efaucets.com divisions into fixtures, lighting, door hardware and décor.” Fox said. “I believe that the satisfaction of our customers is paramount in our quest to be the best and is the foundation to our growth strategy. My focus will be to ensure that we operate efficiently and effectively in order to achieve the company’s aggressive growth goals.”
Fox’s first objective is to expand the technological infrastructure of the customer service department with additional staff and a new state of the art call-center phone system which ties into the customer service computer software tool. “A lot of our competitors look at how to keep down customer service and communication costs, some refuse to even put a 1-800 number on their site,” said Fox “I want to look at how we can improve communication to boost conversion rates.” “We have one chance to satisfy the customer before they fill out a satisfaction survey through BizRate or another online rating company and we want them to be satisfied the first time,” said Fox “I want to give our customer service representatives all of the high tech tools available. Fox believes that Customer Service is the foundation to the company’s expansion and growth plan.
About Home Fixtures
Located in Racine, Wisconsin, Home Fixtures is the parent company of a network of specialty home improvement ecommerce sites. Its ecommerce sites include http://www.eFaucets.com, one of the nation's leading e-tailers of kitchen and bathroom faucets and fixtures. Home Fixture's mission is to provide the largest selection of specialty products with the best customer service, same day shipping, and low prices.
For More Information Contact:
Chief Operating Officer
Home Fixtures LLC