New Research Study: Participants See Benefits of Interpersonal Skills Training

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A new research study shows the workplace benefits of interpersonal skills and emotional intelligence training as seen by actual training participants. This study of 500 recent training participants looks at the impact of Social Style on common workplace problems such as communication breakdowns, low morale, conflict and negative performance. Social Style is TRACOM’s model for effective interpersonal behavior.

A new research study shows the workplace benefits of interpersonal skills and emotional intelligence training as seen by actual training participants. This study of 500 recent training participants looks at the impact of Social Style on common workplace problems such as communication breakdowns, low morale, conflict and negative performance. Social Style is TRACOM’s model for effective interpersonal behavior.

The vast majority of survey participants said these problems existed in their workplace and overwhelmingly said understanding and applying Social Style would improve the situation.

  •      87 percent had seen or experienced Conflict Situations due to personal style differences;                    
  •     88 percent had seen or experienced Communication Breakdowns due to personal style differences;    
  •     58 percent had seen or experienced Negative Performance due to personal style differences;                
  •     62 percent had seen or experienced Negative Morale due to personal style differences;            
  •     76 percent had seen or experienced Difficult Relationships due to personal style differences.            

More important than the existence of these problems is the participants' strong belief that understanding and applying Social Style would improve the workplace situation.

  •      74 percent said Social Style would improve Conflict Situations;                    
  •     78 percent said Social Style would improve Communication Breakdowns;    
  •     71 percent said Social Style would improve Negative Performance;                
  •     62 percent said Social Style would improve Negative Morale;            
  •     75 percent said Social Style would improve Difficult Relationships.

“This research is important because it provides the insights of actual training program participants,” said David Collins, general manager of TRACOM’s Training Solutions Group. “American organizations spend billions of dollars on training annually. This study shows that Social Style training makes a difference.”

Participants Name Their Preferred Training Model

Of the study participants, 70 percent had previously undergone a personal development assessment such as the Myers-Briggs Type Indicator or DiSC. Of the half who felt there was a difference in ease of use and understanding between the various assessments, 90 percent said Social Style was "easier to understand and use."

A majority (80 percent) of all respondents felt that having a multi-rater profile with "self" and "other" scores made them "more aware of challenges and opportunities that would not have otherwise been considered." Among leading assessment models, only Social Style is available as both a multi-rater profile and self-perception profile.

Program Participants Confirm Beliefs of Corporate Training Professionals

This research shows that end users believe applying Social Style can improve workplace performance. It confirms the findings of two earlier research studies. In TRACOM’s Corporate Training Study, training professionals strongly indicated their belief that interpersonal skills were very important and that Social Style was the preferred assessment model.

The program participant data also builds on TRACOM's Managerial Success Study, which looked at job performance of managers at an international publishing company. The 2005 study compared Versatility - TRACOM's measure of a person's ability to establish effective relationships - with performance on 47 job competencies such as managing conflict, coaching others and leading teams. It clearly showed that managers with high Versatility outperformed managers with low Versatility in all areas of managerial performance.

“Three separate studies have now shown that Social Style improves organizational and individual performance,” said Collins, “Collectively these studies of managers, HR executives, and training participants provide a comprehensive evaluation of the need for interpersonal skills and the impact of training.”

Click here to view the full Interpersonal Effectiveness Training Participant Research Study

A division of Reed Business Information, TRACOM is based in Highlands Ranch, Colorado, a suburb of Denver. TRACOM’s Training Solutions Group offers interpersonal effectiveness programs for managerial, sales and general use as well as team development products. TRACOM’s Performance Consulting Division helps organizations improve workplace performance by building interpersonal skills, improving teamwork, developing leaders and enhancing communications. TRACOM’s Sales Effectiveness Division helps organizations maximize financial performance by identifying key sales drivers and optimizing sales activities. Visit http://www.tracomcorp.com or call 303-470-4928 for more information.

This press release was distributed through eMediawire by Human Resources Marketer (HR Marketer: http://www.HRmarketer.com) on behalf of the company listed above.

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Jaclyn Agy