Service Quality and Service Level Management
SAN MATEO, Calif. (PRWEB) May 8, 2006 -–
Digital Fuel, the leader in software solutions for SLA management, announced it will participate in SLM Forum 2006, May 8-11, in Mainz, Germany. The company will showcase ServiceFlow, the leading software for SLA management and service cost management. In addition to ServiceFlow demonstrations in Digital Fuel’s booth, Siemens Business Services will deliver a conference presentation describing business value received as a Digital Fuel customer. Vincent Pearce, Principal Consultant, Siemens Business Services (SBS), will speak about SBS’s experience with Digital Fuel software in relation to “Service Quality and Service Level Management” on May 9 at 17:15 CET. Individuals interested in learning more about Digital Fuel at the conference can schedule one-on-one time by clicking here.
Digital Fuel will be highlighting how, using its patented Visual Modeling capabilities, IT organizations quickly put service obligations into a digital form that automatically drives service level management compliance with a “single record of truth” for provider and consumer of services. Digital Fuel will demonstrate its SLA management software in relation to conference themes, including using SLA management to
- Accurately allocate service costs based on usage,
- Manage shared services,
- Increase service quality,
- Multi-source across best-of-breed vendors,
- Control service costs, whether in-sourced or outsourced
At the conference, Digital Fuel will also be highlighting a comprehensive set of packaged best-practice metrics, cost formulas, and key performance indicators (KPIs) for IT that supports ITIL processes for IT towers (services) such as:
- End-user helpdesk
- Hardware and software support
- LAN support
- Server support
- Network services
- Voice network support
- Centralized computing facilities
- Application maintenance and support (sustain services)
- Application development
Pre-packaged metrics and KPIs speed deployment to 30 days and under and lower total cost of ownership, which allows IT organizations to quickly begin measuring performance to benchmark or baseline activities.
About Digital Fuel
Digital Fuel is the leading provider of SLA management and service cost management solutions, helping service providers and shared services organizations manage the performance, financial, and regulatory aspects of IT and business services. Digital Fuel has the largest deployments for SLA and service cost management in the world, with thousands of concurrent users, SLAs, KPIs and metrics. With Digital Fuel’s patented visual approach, customers are deployed rapidly to quickly drive value from automating the management of service level agreements with their customers and vendors. ServiceFlow manages billions in business and IT services for global companies such as Procter & Gamble, General Electric, Cummins, IBM, Siemens Business Services, O2, Atos Origin, and CSC. Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe. Learn more at http://www.digitalfuel.com.