Version 10.5 of Enterprise Feedback Management (EFM) Platform Launched

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FIRM, the world’s leading provider of software for Enterprise Feedback Management (EFM) and Market Research (MR), today announced the exciting release of Confirmit 10.5 on the company’s ASP environments.

FIRM, the world’s leading provider of software for Enterprise Feedback Management (EFM) and Market Research (MR), today announced the exciting release of Confirmit 10.5 on the company’s ASP environments.

The new version of the cutting-edge EFM platform includes new Confirmit Kiosk enabling offline customer experience measurement anywhere in the world and new Confirmit Rapid Results, powering fast and easy conversion of attitudinal feedback into actionable insight.

"Businesses’ ability to gain, maintain and improve their competitive edge is dependent on their ability to interpret and act on enterprise feedback," said Kjell Øksendal, FIRM’s Vice President of Marketing. "True Enterprise Feedback Management is about collecting and analyzing attitudinal data in a uniformed manner across the enterprise and driving that data into business processes, turning it into actionable insight. Confirmit 10.5, with Confirmit Kiosk and Confirmit Rapid Results, enables experiences and attitudes across the enterprise and in any context to be measured and acted on in a way that powers competitive edge far beyond any other EFM technology."

New Confirmit 10.5 features:

New Confirmit Kiosk enables offline on-site survey deployment and enterprise feedback gathering for HR, CRM and marketing activities. With Confirmit and the new kiosk module, businesses can implement enterprise feedback programs on a global scale both on the web and offline in their various locations.

New Confirmit Rapid Results is the ultimate insight tool for professionals. With Rapid Results, Confirmit users including market researchers and marketing managers can access top-line results, conduct analysis and gather insight through easy-to-use tabulation and charting functionality.

Several enhancements can also be found in Confirmit Reportal, Confirmit’s report portal platform designed to deliver actionable insight directly to management and top executives. New features include conditional formatting alerting executives to areas of improvement, animated charts enabling zoom-in on specific areas, and much more.

Confirmit can be licensed as an ASP service or as a server install. Confirmit delivered a weighted feedback uptime of 99.979% for their US and European hosted ASP environments and the ASP activity level reached a total of 8 million feedback responses in 2005. In 2005, the total number of feedback responses on the Confirmit platform for both ASP and client-hosted servers was 60 million.

About FIRM

Future Information Research Management (FIRM) is the world's leading provider of survey & reporting software for Market Research (MR) and Enterprise Feedback Management (EFM). The company's state of the art web-based survey software, Confirmit, is used for customer satisfaction surveys and employee satisfaction surveys as well as market research surveys. Results from these studies are instantly made available for key decision makers through Confirmit's bespoke report platform, Reportal.

Confirmit is used by some of the largest market research agencies in the world, in addition to Global 1000 companies. Customers include Accenture, AC Nielsen, Crown Castle, Dow Jones, Egg, Wanadoo, Greenfield Online, Hewlett-Packard, Microsoft, Mori, The NPD Group, Progressive Insurance and Symantec.

FIRM is headquartered in Oslo and has offices in London, New York and San Francisco. In addition, Confirmit is distributed through partner resellers in Stockholm, Amsterdam, Sydney and Tokyo.

For further information regarding FIRM and Confirmit, please see http://www.confirmit.com.

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