Bloomington, MN (PRWEB) May 19, 2006
Cross announced today it has achieved Silver Certification from Cisco Systems®. The Cisco® Channel Partner program provides Cross with the resource framework to develop an expertise to sell, plan, design, implement and operate Cisco networking solutions. To earn Silver certification, Cross had to meet or surpass the stringent personnel, training, customer satisfaction, specialization, and post-sales support requirements set forth by Cisco.
“We are committed to creating the tools, training and programs that help drive channel partner profitability through improved productivity and return-on-invested capital,” said Surinder Brar, senior director, Worldwide Channels for Cisco. “With specializations in Security/VPN, Wireless LAN, Routing & Switching, Cross has secured the training, skills and knowledge to play a pivotal role in accelerating the adoption of Cisco technology solutions.”
The program delivers state-of-the-art technical and sales training so that certified partners can increase their ability to deliver services related to the latest Cisco technologies for maximized productivity. Cisco Silver Certified partners are recognized and rewarded for employing some of the industry’s best-trained network technicians who can demonstrate their expertise in planning, designing, implementing and supporting Cisco network solutions. These teams of network technicians are audited annually to ensure that they consistently deliver industry-leading support and maintain the rigorous Cisco standards for network expertise and support capabilities.
As a Cisco Silver Certified Partner, Cross enjoys several benefits, most notably, access to the latest Cisco customer satisfaction tool, Partner Access onLine (PAL). The new PAL tool is based on the same technology that Cisco uses to monitor and improve its own customer satisfaction. Other benefits include increased access to the Cisco technical support teams as well as access to password-protected Websites with real-time product and training information.
Cisco Silver Certified partners provide technical services to their clients with one-hour response time for problem resolution and 24-hour on-site response capabilities. These rigorous support requirements highlight Cross’ commitment to supporting its strategic business network and sustainable business models.
Cross is a National Platinum Business Partner and Cisco Silver certified Partner. By providing a complete portfolio of IP Telephony, Data, Wireless, Security and Professional Services solutions, Cross is a complete end-to-end integrator of converged technologies. With one of the largest and most experiences Technical Teams within the industry, Cross has proven to be a key differentiator in assisting businesses from all industries become leaders in their field. A testimony to our strong focus on Customer Satisfaction was recognized by Cisco for achieving Cisco Channel Customer Satisfaction Excellence. It is the highest distinction a Cisco partner can achieve within the Cisco Channel Partner program. Cross is committed to provide the best communications solutions with unsurpassed customer and employee satisfaction.