Managing Technology Better and Preparing for the Unexpected the Focus of Upcoming Klee Associates Workshops Presented by Dr. CJ Rhoads June 19-23 in Philadelphia

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IT Management guru and ETM Associates, Inc. CEO Dr.CJ Rhoads will lead two workshops for Klee Associates, Inc., publishers of JDEtips Journal, SAPtips Journal and ORAtips Journal,this June in Philadelphia. The workshops are part of Klee Associates Mastery-Level Workshop series. They are designed specifically for CIOs and other IT leaders and wil1 focus on business continuity and disaster recovery as well as how to effectively manage technology.

IT Management guru and ETM Associates, Inc. CEO Dr.CJ Rhoads will lead two workshops for Klee Associates, Inc., publishers of JDEtips Journal, SAPtips Journal and ORAtips Journal,this June in Philadelphia. The workshops are part of Klee Associates Mastery-Level Workshop series. They are designed specifically for CIOs and other IT leaders and wil1 focus on business continuity and disaster recovery as well as how to effectively manage technology.

“Sometimes I feel like I've spent my whole life trying to answer the question ‘How can we get better at managing technology?’,” says Dr. Chris (CJ) Rhoads, President and CEO of ETM Associates, Inc. “I have a love/hate relationship with technology - I love the things that it can do when it works well, and I hate the frustrations we all encounter when it doesn't work well. To me - a smooth running system is the ultimate goal. Like the perfectly round wheel, I like systems to roll along quietly so that everyone in the company can completely forget about them. I'm constantly amazed by how many squeaks and squeals most companies put up with regarding their technology”

A respected author, speaker, and frequent contributor to the CIO Corners in JDEtips Journal, SAPtips Journal and ORAtips Journal (published by Klee Associates), Dr. Rhoads translates her vast expertise in a number of disciplines—finance, business, technology—into helping other business leaders make better decisions regarding their ERP investments, as well as prepare for the unexpected through business continuity and disaster recovery planning. This June, as part of the Klee Associates Mastery Level Workshops series, Dr. Rhoads will be addressing these key topics with CIOs, CFOs, CEOs, and other business leaders at two new workshops to be held in Philadelphia: Business Continuity and Disaster Recovery Planning and Managing Enterprise Technology. In preparation for these classes, Dr. Rhoads shares some of her insights on these critical missions for any company:

ERPtips: Where do most companies fail when it comes to business continuity and disaster recovery?

Dr. Rhoads: It seems to me that most companies do either one (business continuity) or the other (disaster recovery). Very, very few companies do both - and that's the biggest problem.

Business continuity is keeping the business going:

Who is in charge if the top people die? Who makes the decisions?

Where do people work? How will they get paid?

How can we minimize issues on sales?

Disaster recovery deals specifically with getting systems back up and running:

Where are the backups?

Where will they get restored?

How do we get the connections back up?

I believe that it is important to Right Size the BC/DR plan. Some companies go way overboard and spend too much money; their fear is out-of-proportion to the risk. Other companies "hand wave" it - they don't want to think about it because they don't know how to deal with it and they think it requires tons of money they don't have. Nothing could be further from the truth. BC/DR doesn't take money so much as decision making - just look at the options and decide which one is best for your company. Of course - another problem is that often the people in charge of the planning don't have the authority to make the decisions.

ERPtips: What is one thing companies can do to safeguard against this?

Dr. Rhoads: Make sure one person is responsible for both business continuity and disaster recovery. Make sure there are multiple copies of "the book" (the book that outlines the procedures in the event of any kind of disaster - who is in charge and where the backups are and to where they will get restored). Make sure that the people who are responsible for the plan have the authority to make the decisions necessary to ensure the plan will work. Most importantly, TEST THE PLAN.

(Learn more about Business Continuity and Disaster Recovery from Dr. Rhoads on June 19-21 at Klee Associates Mastery Level Workshop in Conshohocken, PA, just outside Philadelphia. To register, please go to http://www.ERPtips.com or contact Sandy Acker at 1-877-832-2594, ext 140)

ERPtips: How well would you say that most CIOs and others tasked with managing technology fare in today’s business world? How would you rate the average CIO’s knowledge of technology and its implementation?

Dr. Rhoads: Most CIOs do a pretty good job of managing technology - but they are sometimes lousy at integrating that management with the business. Many CIOs talk about "meeting the requirements" of their customers. But often the customers they are talking about are internal employees, not real customers. Many CIOs talk about "aligning" their technology to the business, but often they really just want the business to align to their technology.

The problem is that CIOs shouldn’t be managing technology - the leadership team (CEO, COO, CFO, & CIO) should jointly be managing the enterprise technology. That rarely happens, but when it does, there is a proven link with business success.

ERPtips: What is the leading cause of poor technological decisions and how can one prevent making similar mistakes?

Dr. Rhoads: The leading cause of poor technology decisions is poor information. Vendors make assumptions about what the decision maker knows about the technology they are buying; assumptions that often turn out to be false. Buyers assume that vendors will treat them right because they are so nice during the sales process and they've paid them so much money- but more often than not they aren't able to live up to their promises. Since buyers often have unrealistic expectations, vendors have no choice but to skirt around the real issues - especially when the issues are poor processes at the buyer's company. Great technology cannot help a poor process.

(Get the full story on how to make the best technology decisions when Dr. Rhoads presents Klee Associates’ newest Mastery Level Workshop, Managing Enterprise Technology Systems, June 22-23 in Conshohocken, PA. For more details or to register, please go to http://www.ERPtips.com, or contact Sandy Acker at 1-877-832-2594, ext 140).

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