Las Vegas, Nevada (PRWEB) May 21, 2006
Mobile Productivity, Inc. (MPi), a premier supplier of proprietary diagnostic, repair information and service merchandising solutions to the automotive industry, today announced that since installing MPi’s Advanced Repair Guidance Information System, (ARGIS) Saturn of Torrance has enjoyed record breaking fixed operations sales and net profit. The dealership set a record in March with an increase of $44,000 in gross labor sales. The vehicle inspection rate has also increased dramatically from a range of 20% to over 80%. ARGIS enables service departments to increase efficiencies and profits by streamlining vehicle diagnostics using a customized repair information system.
According to Fixed Operations Director Fred Hayes, the biggest change since the installation of ARGIS is a more in-depth inspection and a substantial increase in courtesy inspections. As a result, the hours per RO shot up from 1.5 to 2.3 hours in just 45 days.
“ARGIS has made a huge difference to our inspection process as it encourages techs to take a more concentrated look and they find things that would have been missed had the inspection merely focused on their individual area of expertise, as techs are prone to do. We now identify more maintenance situations before they become a serious problem for the customer,” said Hayes.
Hayes also likes the amount of time the ARGIS search feature saves his technicians. Most technicians will try to find the quickest and most efficient repair. The ARGIS “Knowledge Streaming” search tool returns known problems and known repairs for the specific system and symptom that a technician is working on, along with any additional supporting information the technician may need.
This saves time for technicians because they no longer have to sort through a myriad of manufacturer repair data to fix vehicles right the first time. The systems patent-pending design uses advanced database technology to provide technicians with quick and easy access to all the vital service information required to maintain and repair today’s complex vehicles. MPi employs over 30 certified master technicians who helped develop the system and database, creating a tool designed by technicians for technicians.
“My technician’s love the search features available with ARGIS. It provides all needed wiring diagrams and a wealth of information — all available at their fingertips. Instead of searching though a manual they can just click and find the answer almost instantly,” Hayes commented.
ARGIS also provides a computerized vehicle inspection component that generates a Recommended Treatment Plan and Know Your Vehicle™ report for customers. This allows dealerships to accurately determine any needed repairs or maintenance. A full color, easy-to-read, Know Your Vehicle™ report is presented to the customer so they can make an informed buying decision regarding their vehicles needs. According to Hayes, customer feedback is very positive; “the system ensures a more consistent inspection and all the information is entered into ARGIS so it can be referred back to should the customer return at some point in the future. Our customers love the reports. Most have no clue what a master cylinder or brake rotor is, now they can see a picture of it. Understanding more about their vehicles makes it easier for the customer to make the decision to get the needed maintenance done. The resulting increase in profits speaks for itself,” said Hayes.
ARGIS functionality is delivered to technicians in their bays utilizing wireless tablet computers, allowing technicians to stay in their bay and at the vehicle, where they are most productive. Saturn of Torrance purchased 5 Panasonic Toughbooks to increase efficiency and to allow technicians to access the ARGIS system wirelessly at the vehicle.
About Mobile Productivity, Inc:
Headquartered in Las Vegas, NV, Mobile Productivity Inc. is a premier supplier of proprietary diagnostic, repair information and service merchandising solutions to the automotive industry. The company's technology is making a difference in dealerships across the country; providing significant increases in profits, efficiencies and customer loyalty.
For more information call Susan Lovett at (800) 997-1674 x2010, or visit http://www.mpifix.com.