Palo Alto, CA (PRWEB) May 23, 2006
Vendavo, the leading provider of price management software, today announced that its Professional Services Organization (PSO) was named a Finalist in the 2006 International Business Awards competition for the Best Customer Service Organization. The International Business Awards are the only global, all-encompassing business awards program honoring great performances in the workplace.
“Customer satisfaction has played a key role in Vendavo’s success, and our Professional Services Organization works tirelessly to make sure that each customer’s experience is a positive one,” said Alan Crites, chief executive officer of Vendavo. “I am extremely proud of the honor that our Professional Services team has received, as it validates their exceptional work and high standards. With seasoned enterprise software professionals on the team, and more than 70 Vendavo customer deployments to their credit, our team has set the standard in the industry for consistently delivering high quality and predictable implementations.”
To deliver the highest level of customer service possible, sophisticated tools and processes are an integral part of every Vendavo PSO project:
· Launch Project Portal. Within hours of a new contract signing, Launch, Vendavo’s 24x7 project portal, goes live to provide pricing team members worldwide a secure project communication environment. Launch houses all of the materials needed to successfully deploy a customer’s pricing solution, including a detailed, 400-step project plan.
· Iterative Methodology. Customer solutions come to life by configuring the application in multiple iterations. In each iteration customers review features, validate the solution and recommend changes. Additional features are then delivered, reviewed and validated on an ongoing basis. This iterative process ensures a higher quality output, faster rollouts, enthusiastic user adoption and high customer satisfaction.
· Account Manager Program. Although individual teams drive execution during each phase of deployment, Vendavo’s Account Manager program provides a single point of contact for each customer. From pre-sales through post-sales support, the Account Manager provides multiple touch-points and quality follow-up to ensure customer satisfaction.
· Training Program. Vendavo’s extended PSO team includes full-time employees and contracted professionals in the United States, Europe, and Asia. Education and relationships are keys to success. First, each team member undergoes a rigorous two-week course when hired to thoroughly understand Vendavo’s methodology, application and technology. Then, international team members spend three-month U.S. rotations each year to ensure that their technical skills and relationships with customers and headquarters staff remain strong and up-to-date. To further strengthen the program and bridge time zone differences, an engagement manager and technical lead reside permanently at Vendavo headquarters, easing communication, providing leadership and offering mentorship.
About The Stevie Awards
Hailed as “the business world’s own Oscars” by the New York Post (April 27, 2005), Stevie Awards are conferred in three programs: The American Business Awards, The International Business Awards, and The Stevie Awards for Women Entrepreneurs. Honoring companies of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at http://www.stevieawards.com.
Vendavo delivers price management software to business to business companies worldwide. Vendavo’s clients improve their operating income by 1-2% of sales by pricing more effectively and by enabling comprehensive pricing processes. These clients span multiple industries, including chemicals, high-tech and industrial manufacturing, mill products, oil & gas and distribution. Vendavo is the price management solution of choice at over 70 client divisions in North America, Europe, Asia and worldwide. To learn more, or to request more information, visit http://www.vendavo.com