InfoTech Report: In Relentless Pursuit of Secure Mobility

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Mobile enterprises consider new strategic security imperatives.

According to a new Secure Mobility Report (http://www.telecomweb.com/smr) from InfoTech: The Telecom Intelligence Group, the increasingly mobile enterprise market is exploring the role that security considerations play as drivers and/or barriers to fully realizing the potential of enterprise-mobility strategies. In the process, many organizations are developing new ways to:

-- Determine and quantify the strategic upside to deploying secure mobility applications across the enterprise,

-- Identify and address new vulnerabilities created when organizations move to mobility-enabled operations,

-- Track and measure "mobility" exposure in order to manage risk and to plan appropriate steps to mitigate threats, and

-- Redefine the roles that strategic technology partners play in supporting the effective deployment of secure mobility.

The paper reports that despite the many benefits associated with mobility technologies, adoption of enterprise-wide mobile applications still is somewhat limited. While employees are being equipped with laptops, mobile devices and wireless access to e-mail resources to achieve significant gains in productivity, there still are major areas of untapped opportunity. Examples of these include:

-- Offering Full Remote Access to Mission-Critical Resources

Making strategic applications available to users of mobile devices on a truly “anywhere, anytime” basis still is more rhetoric that reality. This would include providing access to databases and enterprise information-processing resources from remote and perhaps wireless locations. An example would be providing a pharmaceutical representative with the ability to fully access, update or manipulate account records from a doctor’s office in real time.

-- Leveraging Presence

Few organizations are using technology that allows organizations to optimize “work flow” according to the work environment. This would, for instance, entail having different procedures for processing mortgage applications in the field compared with processing such applications when customers come into a branch office without sacrificing the integrity of business operations.

-- Enabling Multimedia Collaboration

While many workers are out in the field accomplishing more tasks in less time, they could benefit from exploiting the multimedia collaborative interactions they often get when they interact physically in the same room. In the field-service-engineering environment, technicians talking about a problem with headquarters-based supervisors would be significantly empowered if they could see diagrams and solutions rather than simply receiving instructions by voice or having a chapter of a manual e-mailed to them.

According to research conducted by InfoTech: The Telecom Intelligence Group, concerns about wireless network security act as the biggest barriers to achieving these types of benefits, as evidenced by the unwillingness of some major enterprises and government agencies to implement wireless LANs (WLANs) until security flaws have been overcome (See Exhibit 1). Arm in arm with security is the issue of regulatory compliance. In order to help ensure compliance with such regulations as the Sarbanes-Oxley Act, the Graham-Leach-Bliley Act and the Health Insurance Portability and Accountability Act (HIPAA), companies must have control over such information as patient and customer records. Mobility has freed many key personnel in such industries as healthcare to be more productive while away from their desks or shared desktop terminals.

To access this report, visit http://www.telecomweb.com/smr.

About The Telecom Intelligence Group

The Telecom Intelligence Group includes market-intelligence provider InfoTech; TelecomWeb and TelecomWeb news break; newsletters Wireless Business Forecast, Broadband Business Forecast, Telecom Policy Report and Inside Digital TV; tariff consultancy Tarifica; and the Web-based business telephony product database TelecomTactics. For more information on The Telecom Intelligence Group products and services, please visit http://www.TelecomWeb.com.

About the Sponsor: Siemens Communications, Inc.

The content brought to you via the Secure Mobility Report microsite is made possible by the exclusive sponsorship of Siemens Communications, Inc. Siemens Communications, Inc., offers its customers a broad portfolio of communication products and services. It is a leader in convergent technologies, products and services for wireless, fixed and enterprise networks. The company’s portfolio ranges from devices for end users to complex network infrastructures and complementary services for enterprises, carriers and service providers. Siemens Communications, Inc., is headquartered in Boca Raton, FL. For more information, visit http://www.usa.siemens.com/communications.

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Sharon Valencik
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