Cox Newspapers, Inc. to Implement VoicePort Solution in Palm Beach

Cox Newspapers, Inc. selects voice recognition for the Palm Beach Post and Palm Beach Daily News.

Pittsford, NY (PRWEB) May 30, 2006 -- Cox Newspapers, Inc. has selected the CircPort speech application to field circulation phone calls to the Palm Beach Post and the Palm Beach Daily News. The total combined circulation for these newspapers is over 220,500.

CircPort is the leading speech driven IVR solution for the print media industry. More than fifty customers have selected VoicePort applications to handle their calls in the United States and Canada. The application is easily integrated with all of the leading circulation databases including legacy systems such as the one employed by the Palm Beach Post and Palm Beach Daily News. This integration eliminates the need to re-key information, and frees agents up for higher value tasks.

"Speech is a proven, effective IVR solution, in many ways superior and better received than touch-tone" said Christopher Caneles, Vice President and Chief Information Officer at Cox Newspapers, Inc. "CircPort will decrease our call center costs without sacrificing the caller experience."

“After comparing several IVR providers, VoicePort was the clear choice for our newspapers” said Barry Berg, Vice President of Circulation at the Palm Beach Post. “VoicePort will help us to provide 24/7 service to our readers, allowing them to make payments, schedule a vacation hold, and manage their account at their convenience.”

“Cox Newspapers’ goal is to increase customer satisfaction and retention,” said Kevin Cawley, Director of North American Sales for VoicePort. “Implementing the CircPort solution will help them to achieve these goals by reducing hold times, and providing an improved caller experience.”

About VoicePort:
Located in Pittsford, New York, VoicePort is the leading provider of speech recognition applications for the newspaper industry. The CircPort product is a robust application which has found a home in numerous papers across the country, in both OnSite & ASP models. VoicePort has expanded their call center and circulation solutions to include WebPort and Dispatch, two products which help to increase customer interaction and satisfaction. To find out more, please visit www.voiceport.net.

About Cox Newspapers, Inc.:
As one of the nation’s largest newspaper publishing enterprises, Cox Newspapers now produces 17 daily and 25 non-dailies. The company also operates direct mail businesses, distributes classified advertising publications, customized newsletters and owns one-third of a newsprint manufacturing business. Total circulation for the company’s newspapers reaches 1.2 million each weekday and more than 1.6 million on Sundays. For more information about Cox Newspapers, Inc, please visit www.coxnews.com.

About the Palm Beach Post and Palm Beach Daily News:
The Palm Beach Post is a major metropolitan daily newspaper with more than 754,900 weekly print and online readers in Palm Beach, Martin and South St. Lucie counties. For more information about the Palm Beach Post visit www.palmbeachpost.com. The Palm Beach Daily News, has been serving Palm Beach since 1897. It was acquired by Cox Enterprises in 1969. For more information on The Palm Beach Daily News, please visit www.palmbeachdailynews.com.

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