This increased visibility enables customers to greatly reduce service costs, while making business process performance and service quality more transparent to its business users.
Paris, France (PRWEB) May 30, 2006
Digital Fuel, the leader in software solutions for the management of service level agreements (SLAs) and service cost management, today announced that it will participate in SAPPHIRE ’06 Paris, SAP’s international customer conference, taking place May 30 - June 1, 2006, at the Paris Expo, Porte de Versailles. Digital Fuel will demonstrate how Digital Fuel ServiceFlow™ can help SAP customers quickly automate the management of IT and business process services to drive increased business value. Conference participants can schedule a time to meet with Digital Fuel by clicking here.
Digital Fuel ServiceFlow manages SLAs and contract obligations throughout the business process and IT service governance lifecycles. Leveraging the power of SAP NetWeaver, Digital Fuel enables customers to control the quality and cost of outsourced services and integrate outsourcing into a companywide services and service governance strategy.
“With SAP NetWeaver, we give enterprises visibility into their global business processes while running on the SAP® platform,” said Yisrael Dancziger, CEO of Digital Fuel. “This increased visibility enables customers to greatly reduce service costs, while making business process performance and service quality more transparent to its business users.”
Digital Fuel ServiceFlow running on SAP NetWeaver combines the flexibility of multi-vendor services management with the power of an integral SAP platform solution that reduces total cost of ownership by facilitating the integration and alignment of people, information, and business processes across organizational and technological boundaries. Digital Fuel’s SLA Management helps customers quickly automate the management of IT and business process services with ServiceFlow on the comprehensive SAP NetWeaver integration and application platform.
Built on SAP NetWeaver, Digital Fuel ServiceFlow can be deployed on the SAP NetWeaver Application Server. Since ServiceFlow dashboards are built into the SAP NetWeaver Portal component, customers reduce total cost of ownership by managing both SAP and mixed-vendor services from a single standard company-wide platform.
About Digital Fuel
Digital Fuel is the leading provider of SLA management and service cost management solutions, helping service providers and shared services organizations manage the performance, financial, and regulatory aspects of IT and business services. Digital Fuel has the largest deployments for SLA and service cost management in the world, with thousands of concurrent users, SLAs, KPIs and metrics. With Digital Fuel’s patented visual approach, customers are deployed rapidly to quickly drive value from automating the management of service level agreements with their customers and vendors. ServiceFlow manages billions in business and IT services for global companies such as Procter & Gamble, General Electric, Cummins, IBM, Siemens Business Services, O2, Atos Origin, and CSC. Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe. Learn more at http://www.digitalfuel.com.
SAP, SAP NetWeaver, SAPPHIRE and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies.